Laptop not booting

hurri90

Estimable
Oct 2, 2014
3
0
4,510
0
My Samsung UK Series 3 305E7AI is not booting after I sent the power jack for replacement after damage. It gets stuck just before the windows logo appears.
 

das_stig

Distinguished
Jul 24, 2009
550
0
19,910
117
If you have nothing you can live without on the laptop, which you shouldn't as you should have wiped it before sending it off for repair, try doing a full factory restore.

http://www.samsung.com/us/support/howtoguide/N0000136/4124/25954/N/3/M/

If that doesn't work, hdd or motherboard could be faulty, so send it back for them to repair.
 

das_stig

Distinguished
Jul 24, 2009
550
0
19,910
117
If you have nothing you can live without on the laptop, which you shouldn't as you should have wiped it before sending it off for repair, try doing a full factory restore.

http://www.samsung.com/us/support/howtoguide/N0000136/4124/25954/N/3/M/

If that doesn't work, hdd or motherboard could be faulty, so send it back for them to repair.
 
Thread starter Similar threads Forum Replies Date
pisola Laptop Tech Support 1
D Laptop Tech Support 2
A Laptop Tech Support 0
M Laptop Tech Support 2
C Laptop Tech Support 2
C Laptop Tech Support 6
Thaaanu Laptop Tech Support 3
AstroAvocado Laptop Tech Support 3
taizai Laptop Tech Support 1
T Laptop Tech Support 2
NicIsHere123 Laptop Tech Support 6
T Laptop Tech Support 1
D Laptop Tech Support 0
D Laptop Tech Support 0
vlahos Laptop Tech Support 0
A Laptop Tech Support 7
Josip975 Laptop Tech Support 20
Wolf113498 Laptop Tech Support 1
M Laptop Tech Support 0
ohxtrx Laptop Tech Support 0

ASK THE COMMUNITY