Laptop Power Issue ( ive repaired over 100laptops)

[Moe_4_]

-Laptop powers on if battery with charge is in it
-Laptop does not get power from charger, im talking no power at all, not just charging. Its like nothing is connected ( have tried over 5 different chargers)
-Nothing is disconnected so I dont know what the solution or issue is.

Please help

Samsung Np-q460

 

[Saga Lout]

Can mains power boot the machine if the battery is removed?

 

[Moe_4_]

no it needs charged battery

 

[jarotech]

Hi, did you verify if you have 19 volts at the DC jack on the motherboard?