Laptop Screen Randomly Turns Blank Except For Widgets

[Jdkmotorhead]

I have a dell laptop running Windows 8.1; every so often, the screen just turns yellow (I think that it is just yellow because that's the color I chose in start menu personalization). The only thing that still shows are my widgets on the desktop, so I know that the system is still running. When I click the buttons on the widgets, they still work; for example, I click the button to open a new cmd window, and it opens, and click the restart button, and the system restarts (which is why I don't have to force shut it down by holding the power button.) but other than that, the screen is blank, and the start button doesn't do anything. After a restart, everything is back to normal. Here are the specs of my system:

Dell Inspiron 15 (3521, Late 2012)
OS: Windows 8.1 64-bit
CPU: Intel Core i3 3217U @ 1.80GHz
RAM: 6.00 GB Dual-Channel DDR3 @ 798MHz
GPU: Intel HD Graphics 4000
HDD: 931GB Seagate ST1000LM024 HN-M101MBB (SATA)

Any help would be greatly appreciated, as this error can be annoying at times (like when I'm right in the middle of something, and am not able to save it because the screen goes blank). I have tried cleaning my registry, but it still does this.

 

[Louise Porkolt]

Hi there,
did you notice if you asked allot of processortime when it goes blank ?
cause I suppose it's due to the high temperature that the GPU stops working.

I had the same issue with an Asus today after 10 minutes the screen goes blank.
It doesn't go blank if the processor has nothing to do !

I solved it by heating the GPU, but the only way to do it is by disassembling it completely.
it takes 3 to 5 hours depending on if you know how to do it.

check out my other thread:
http/www.tomshardware.co.uk/answers/id-2410647/laptop-screen-black-backlight-system-running.html

it's explained how I do it.

Cheers, Louise.

 

[Jdkmotorhead]

The GPU is integrated with the CPU, so would it be safe to heat the CPU? And I've never had this problem before, so why would it happen now? I tried downgrading the driver and then re-installing it, and it's working so far; I'll let you know if it does it again. And I recently blew all of the dust out. How would heating it repair it? And also, if it was overheating, wouldn't the screen be completely blank, instead of showing the widgets?

 

[Louise Porkolt]

usually it's integrated on the motherboard.
I saw a vid on youtube https/www.youtube.com/watch?v=ufjcMjMLmTk
and indeed this one has no separate GPU.

Did you clean out the fan-ways ? sometimes there is clogged dust and heat prevents normal function of the pc !
with some compressed air try to blow it out ! (you should also block the fan from spinning fast, as that can work as a dynamo and ruin other parts !)

maybe also your cooling paste got dried up !
heat is defenitly the issue here.

Cheers, Louise.

 

[Jdkmotorhead]

I just ran a stress test on the video card (with the "My Dell" application) and everything went fine. The temp got as high as 65 degrees celsius (the max temp for the CPU is 105 C), but it passed the test, and the display was still working fine. If it was going to overheat, wouldn't that have been the most likely time for it to do so?

 

[Louise Porkolt]

65°C is not that high, but how stressed was the test ? dell has it usually integrated.

The first thing I always do is check the dust in the fans, it has to be cleaned once every year to be safe.

check out this video on this praticular timeframe:
https/www.youtube.com/watch?feature=player_detailpage&v=9MAkHA-fCSI#t=484
the guy shows whats the main cause for most laptop issues (even desktops).

 

[Jdkmotorhead]

What to you mean, "how stressed was the test"? And yes, I have recently blown the dust out of the fan; during the stress test, the fan was blowing a lot of hot air out, so I'm assuming that it's cooling fine.

 

[Jdkmotorhead]

Is there a better free diagnostics software that you would recommend for me to test the video card with?

 

[Louise Porkolt]

Better than 3D graphic games, I don't know one immediatelly.
but I guess it can be googled. ;-)

 

[Jdkmotorhead]

I play Minecraft; is that graphic-intensive enough? I've never had problems while playing.

 

[Jdkmotorhead]

Nothing has happened since I reinstalled the driver; hopefully that was the fix!

 

[Jdkmotorhead]

I checked in the system events log in the "My Dell" software, and the error log names "explorer.exe" as the culprit. That makes sense, because when you go to task manager and restart explorer.exe, the screen goes blank like that, and then refreshes.

 

[Louise Porkolt]

i know minecraft but i think it's not that demanding.

Try a 3D FPS. Just check out the list of games with their requirements.

I had once a game which crashed my Graphic-card and I used it a few times to test other cards, it was Ghost Recon. I bought it for 5€ few years ago.

There must be some free games on steam with high demanding graphics !

I don't have time anymore for games ;-)

 

[Jdkmotorhead]

The cause of the error was that explorer.exe crashed; how do I keep this from happening?

Here is the log file:

Version=1
EventType=APPCRASH
EventTime=130638272262301225
ReportType=2
Consent=1
UploadTime=130638278381667083
ReportFlags=524288
ReportIdentifier=41bd0c54-8ac4-11e4-bf51-b8763f1d9546
IntegratorReportIdentifier=41bd0c53-8ac4-11e4-bf51-b8763f1d9546
NsAppName=explorer.exe
Response.BucketId=118d5c9519e27a65f373b1c0ff2d4905
Response.BucketTable=4
Response.LegacyBucketId=85982043680
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=explorer.exe
Sig[1].Name=Application Version
Sig[1].Value=6.3.9600.17415
Sig[2].Name=Application Timestamp
Sig[2].Value=54503a3a
Sig[3].Name=Fault Module Name
Sig[3].Value=avgntopenssla.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=15.0.0.5577
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=545fd182
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00000000000cb38d
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=73d9
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=73d9e7886fc562a30ae16bc1975649ac
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=c002
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=c002dae9f5f0a6202638dcf6c4ec848e
UI[2]=C:\Windows\explorer.exe
LoadedModule[0]=C:\Windows\explorer.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\apphelp.dll
LoadedModule[5]=C:\WINDOWS\system32\msvcrt.dll
LoadedModule[6]=C:\WINDOWS\system32\OLEAUT32.dll
LoadedModule[7]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[8]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[9]=C:\WINDOWS\SYSTEM32\advapi32.dll
LoadedModule[10]=C:\WINDOWS\system32\USER32.dll
LoadedModule[11]=C:\WINDOWS\system32\GDI32.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\SHCORE.dll
LoadedModule[13]=C:\WINDOWS\system32\SHLWAPI.dll
LoadedModule[14]=C:\WINDOWS\system32\SHELL32.dll
LoadedModule[15]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[16]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[17]=C:\WINDOWS\SYSTEM32\TWINAPI.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\dcomp.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[21]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[22]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[24]=C:\WINDOWS\system32\RPCRT4.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\SLC.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\sppc.dll
LoadedModule[29]=C:\WINDOWS\system32\IMM32.DLL
LoadedModule[30]=C:\WINDOWS\system32\MSCTF.dll
LoadedModule[31]=C:\Program Files (x86)\AVG\AVG2015\avghooka.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\bcryptPrimitives.dll
LoadedModule[35]=C:\WINDOWS\system32\ole32.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\clbcatq.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll
LoadedModule[39]=C:\WINDOWS\System32\IDStore.dll
LoadedModule[40]=C:\WINDOWS\System32\SAMLIB.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\DUI70.dll
LoadedModule[42]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17415_none_6240486fecbd8abb\Comctl32.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\DUser.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\SndVolSSO.DLL
LoadedModule[45]=C:\WINDOWS\SYSTEM32\HID.DLL
LoadedModule[46]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[47]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
LoadedModule[49]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[50]=C:\WINDOWS\SYSTEM32\D3D10Warp.dll
LoadedModule[51]=C:\WINDOWS\system32\twinui.dll
LoadedModule[52]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
LoadedModule[53]=C:\WINDOWS\system32\XmlLite.dll
LoadedModule[54]=C:\WINDOWS\system32\Windows.UI.Immersive.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[57]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[59]=C:\Windows\system32\actxprxy.dll
LoadedModule[60]=C:\WINDOWS\system32\windowscodecs.dll
LoadedModule[61]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[62]=C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\WLDP.DLL
LoadedModule[64]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[65]=C:\WINDOWS\System32\twinui.appcore.dll
LoadedModule[66]=C:\WINDOWS\System32\wpncore.dll
LoadedModule[67]=C:\WINDOWS\system32\dwrite.dll
LoadedModule[68]=C:\WINDOWS\System32\UIAnimation.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\igd10iumd64.dll
LoadedModule[70]=C:\WINDOWS\SYSTEM32\ncrypt.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\NTASN1.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\igdusc64.dll
LoadedModule[73]=C:\WINDOWS\System32\wlidprov.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\PhotoMetadataHandler.dll
LoadedModule[75]=C:\Windows\System32\thumbcache.dll
LoadedModule[76]=C:\Windows\System32\Windows.Networking.Connectivity.dll
LoadedModule[77]=C:\Windows\System32\InputSwitch.dll
LoadedModule[78]=C:\WINDOWS\system32\elscore.dll
LoadedModule[79]=C:\WINDOWS\system32\ElsLad.dll
LoadedModule[80]=C:\WINDOWS\SYSTEM32\SETTINGSYNCPOLICY.dll
LoadedModule[81]=C:\WINDOWS\system32\stobject.dll
LoadedModule[82]=C:\WINDOWS\system32\BatMeter.dll
LoadedModule[83]=C:\WINDOWS\system32\SettingSyncCore.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[85]=C:\WINDOWS\system32\SETUPAPI.dll
LoadedModule[86]=C:\WINDOWS\system32\WINTRUST.dll
LoadedModule[87]=C:\WINDOWS\system32\CRYPT32.dll
LoadedModule[88]=C:\WINDOWS\system32\MSASN1.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\MsftEdit.dll
LoadedModule[90]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[91]=C:\WINDOWS\SYSTEM32\NInput.dll
LoadedModule[92]=C:\Windows\System32\Speech\SpeechUX\SpTip.dll
LoadedModule[93]=C:\WINDOWS\system32\es.dll
LoadedModule[94]=C:\WINDOWS\system32\prnfldr.dll
LoadedModule[95]=C:\WINDOWS\system32\WINSPOOL.DRV
LoadedModule[96]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[97]=C:\WINDOWS\system32\wevtapi.dll
LoadedModule[98]=C:\WINDOWS\System32\DeviceSetupManagerAPI.dll
LoadedModule[99]=C:\WINDOWS\system32\dxp.dll
LoadedModule[100]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.17415_none_932b3b5547500489\gdiplus.dll
LoadedModule[101]=C:\WINDOWS\system32\SHDOCVW.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\atlthunk.dll
LoadedModule[103]=C:\WINDOWS\system32\Syncreg.dll
LoadedModule[104]=C:\WINDOWS\System32\Actioncenter.dll
LoadedModule[105]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[106]=C:\WINDOWS\System32\AltTab.dll
LoadedModule[107]=C:\WINDOWS\System32\npmproxy.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\ntshrui.dll
LoadedModule[109]=C:\WINDOWS\system32\authui.dll
LoadedModule[110]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[111]=C:\WINDOWS\System32\pnidui.dll
LoadedModule[112]=C:\WINDOWS\System32\IPHLPAPI.DLL
LoadedModule[113]=C:\WINDOWS\system32\NSI.dll
LoadedModule[114]=C:\WINDOWS\System32\WINNSI.DLL
LoadedModule[115]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[116]=C:\WINDOWS\SYSTEM32\cscapi.dll
LoadedModule[117]=C:\WINDOWS\SYSTEM32\netutils.dll
LoadedModule[118]=C:\WINDOWS\SYSTEM32\wlanapi.dll
LoadedModule[119]=C:\WINDOWS\system32\NetworkStatus.dll
LoadedModule[120]=C:\Windows\System32\WinTypes.dll
LoadedModule[121]=C:\WINDOWS\System32\WININET.dll
LoadedModule[122]=C:\WINDOWS\System32\iertutil.dll
LoadedModule[123]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[124]=C:\Windows\System32\wcmapi.dll
LoadedModule[125]=C:\WINDOWS\System32\netprofm.dll
LoadedModule[126]=C:\WINDOWS\SYSTEM32\MrmCoreR.dll
LoadedModule[127]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[128]=C:\WINDOWS\System32\wpnprv.dll
LoadedModule[129]=C:\WINDOWS\system32\WS2_32.dll
LoadedModule[130]=C:\WINDOWS\SYSTEM32\wkscli.dll
LoadedModule[131]=C:\WINDOWS\system32\SearchFolder.dll
LoadedModule[132]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[133]=C:\WINDOWS\SYSTEM32\winhttp.dll
LoadedModule[134]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[135]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[136]=C:\WINDOWS\system32\NetworkExplorer.dll
LoadedModule[137]=C:\Windows\System32\DPAPI.DLL
LoadedModule[138]=C:\Windows\System32\EhStorShell.dll
LoadedModule[139]=C:\WINDOWS\system32\mssprxy.dll
LoadedModule[140]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[141]=C:\WINDOWS\system32\wpdshserviceobj.dll
LoadedModule[142]=C:\Windows\System32\rasadhlp.dll
LoadedModule[143]=C:\Windows\System32\PortableDeviceTypes.dll
LoadedModule[144]=C:\Windows\System32\PortableDeviceApi.dll
LoadedModule[145]=C:\WINDOWS\system32\SettingMonitor.dll
LoadedModule[146]=C:\Program Files\Windows Portable Devices\SqmApi.dll
LoadedModule[147]=C:\WINDOWS\system32\AepRoam.dll
LoadedModule[148]=C:\Windows\System32\Windows.Networking.Sockets.PushEnabledApplication.dll
LoadedModule[149]=C:\Windows\System32\bthprops.cpl
LoadedModule[150]=C:\Windows\System32\BluetoothApis.dll
LoadedModule[151]=C:\WINDOWS\SYSTEM32\fwpuclnt.dll
LoadedModule[152]=C:\WINDOWS\System32\dhcpcsvc6.DLL
LoadedModule[153]=C:\WINDOWS\System32\dhcpcsvc.DLL
LoadedModule[154]=C:\WINDOWS\system32\PackageStateRoaming.dll
LoadedModule[155]=C:\WINDOWS\system32\Windows.UI.Search.dll
LoadedModule[156]=C:\WINDOWS\system32\wincorlib.DLL
LoadedModule[157]=C:\WINDOWS\system32\WSClient.dll
LoadedModule[158]=C:\WINDOWS\system32\UIAutomationCore.DLL
LoadedModule[159]=C:\WINDOWS\system32\WSShared.dll
LoadedModule[160]=C:\WINDOWS\system32\WSSync.dll
LoadedModule[161]=C:\WINDOWS\system32\wer.dll
LoadedModule[162]=C:\Windows\System32\Windows.UI.dll
LoadedModule[163]=C:\Windows\System32\Windows.UI.Xaml.dll
LoadedModule[164]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[165]=C:\WINDOWS\System32\srchadmin.dll
LoadedModule[166]=C:\WINDOWS\System32\StructuredQuery.dll
LoadedModule[167]=C:\Windows\System32\msxml6.dll
LoadedModule[168]=C:\WINDOWS\System32\SyncCenter.dll
LoadedModule[169]=C:\Windows\System32\imapi2.dll
LoadedModule[170]=C:\Windows\System32\ieframe.dll
LoadedModule[171]=C:\WINDOWS\system32\schannel.DLL
LoadedModule[172]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[173]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[174]=C:\WINDOWS\system32\IconCodecService.dll
LoadedModule[175]=C:\WINDOWS\System32\provsvc.dll
LoadedModule[176]=C:\WINDOWS\SYSTEM32\fxsst.dll
LoadedModule[177]=C:\WINDOWS\SYSTEM32\FXSAPI.dll
LoadedModule[178]=C:\WINDOWS\SYSTEM32\FXSRESM.DLL
LoadedModule[179]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[180]=C:\WINDOWS\System32\hgcpl.dll
LoadedModule[181]=C:\WINDOWS\SYSTEM32\msiltcfg.dll
LoadedModule[182]=C:\WINDOWS\SYSTEM32\msi.dll
LoadedModule[183]=C:\WINDOWS\System32\wscinterop.dll
LoadedModule[184]=C:\WINDOWS\System32\WSCAPI.dll
LoadedModule[185]=C:\WINDOWS\System32\wscui.cpl
LoadedModule[186]=C:\WINDOWS\System32\werconcpl.dll
LoadedModule[187]=C:\WINDOWS\System32\framedynos.dll
LoadedModule[188]=C:\WINDOWS\System32\wercplsupport.dll
LoadedModule[189]=C:\WINDOWS\System32\hcproviders.dll
LoadedModule[190]=C:\WINDOWS\system32\keepaliveprovider.dll
LoadedModule[191]=C:\WINDOWS\SYSTEM32\UIRibbonRes.dll
LoadedModule[192]=C:\Windows\System32\WorkFoldersShell.dll
LoadedModule[193]=C:\WINDOWS\System32\SkydriveShell.dll
LoadedModule[194]=C:\WINDOWS\system32\WINMM.dll
LoadedModule[195]=C:\WINDOWS\system32\WINMMBASE.dll
LoadedModule[196]=C:\WINDOWS\SYSTEM32\apprepapi.dll
LoadedModule[197]=C:\WINDOWS\SYSTEM32\tbs.dll
LoadedModule[198]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[199]=C:\WINDOWS\SYSTEM32\pcacli.dll
LoadedModule[200]=C:\WINDOWS\System32\sfc_os.dll
LoadedModule[201]=C:\WINDOWS\system32\DEVRTL.dll
LoadedModule[202]=C:\WINDOWS\SYSTEM32\CHARTV.dll
LoadedModule[203]=C:\WINDOWS\system32\windows.globalization.fontgroups.dll
LoadedModule[204]=C:\WINDOWS\system32\zipfldr.dll
LoadedModule[205]=C:\Program Files\7-Zip\7-zip.dll
LoadedModule[206]=C:\WINDOWS\System32\powercpl.dll
LoadedModule[207]=C:\Program Files (x86)\AVG\AVG2015\avgsysa.dll
LoadedModule[208]=C:\Windows\System32\dlnashext.dll
LoadedModule[209]=C:\WINDOWS\system32\COMDLG32.dll
LoadedModule[210]=C:\Windows\System32\DevDispItemProvider.dll
LoadedModule[211]=C:\WINDOWS\SYSTEM32\VirtDisk.dll
LoadedModule[212]=C:\WINDOWS\SYSTEM32\FLTLIB.DLL
LoadedModule[213]=C:\WINDOWS\System32\MSWB7.dll
LoadedModule[214]=C:\Program Files\Windows Photo Viewer\PhotoBase.dll
LoadedModule[215]=C:\WINDOWS\SYSTEM32\samcli.dll
LoadedModule[216]=C:\WINDOWS\SYSTEM32\MLANG.dll
LoadedModule[217]=C:\Windows\System32\comsvcs.dll
LoadedModule[218]=C:\Windows\System32\qmgrprxy.dll
LoadedModule[219]=C:\Windows\System32\Windows.Web.dll
LoadedModule[220]=C:\Windows\System32\wpc.dll
LoadedModule[221]=C:\Windows\System32\NETAPI32.dll
LoadedModule[222]=C:\WINDOWS\system32\Normaliz.dll
LoadedModule[223]=C:\Windows\System32\Windows.Devices.Geolocation.dll
LoadedModule[224]=C:\Windows\System32\threadpoolwinrt.dll
LoadedModule[225]=C:\Windows\System32\LocationApi.dll
LoadedModule[226]=C:\WINDOWS\System32\SensorsApi.dll
LoadedModule[227]=C:\WINDOWS\SYSTEM32\gpapi.dll
LoadedModule[228]=C:\Windows\System32\cryptnet.dll
LoadedModule[229]=C:\WINDOWS\system32\WLDAP32.dll
LoadedModule[230]=C:\WINDOWS\system32\SFC.DLL
LoadedModule[231]=C:\WINDOWS\system32\StorageContextHandler.dll
LoadedModule[232]=C:\WINDOWS\SYSTEM32\wdmaud.drv
LoadedModule[233]=C:\WINDOWS\SYSTEM32\ksuser.dll
LoadedModule[234]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[235]=C:\WINDOWS\SYSTEM32\msacm32.drv
LoadedModule[236]=C:\WINDOWS\SYSTEM32\MSACM32.dll
LoadedModule[237]=C:\WINDOWS\SYSTEM32\midimap.dll
LoadedModule[238]=C:\WINDOWS\system32\DeviceCenter.dll
LoadedModule[239]=C:\WINDOWS\SYSTEM32\printui.dll
LoadedModule[240]=C:\WINDOWS\SYSTEM32\puiapi.dll
LoadedModule[241]=C:\WINDOWS\system32\wpdshext.dll
LoadedModule[242]=C:\Windows\System32\wpnapps.dll
LoadedModule[243]=C:\Windows\System32\wwapi.dll
LoadedModule[244]=C:\Windows\System32\nlaapi.dll
LoadedModule[245]=C:\WINDOWS\System32\TimeBrokerClient.dll
LoadedModule[246]=C:\WINDOWS\System32\SystemEventsBrokerClient.dll
LoadedModule[247]=C:\WINDOWS\system32\igfxOSP.dll
LoadedModule[248]=C:\WINDOWS\system32\igfxDTCM.dll
LoadedModule[249]=C:\WINDOWS\system32\igfxDH.dll
LoadedModule[250]=C:\WINDOWS\system32\igfxLHM.dll
LoadedModule[251]=C:\WINDOWS\system32\igfxDI.dll
LoadedModule[252]=C:\WINDOWS\system32\OPENGL32.dll
LoadedModule[253]=C:\WINDOWS\system32\d3d10_1.dll
LoadedModule[254]=C:\WINDOWS\system32\GLU32.dll
LoadedModule[255]=C:\WINDOWS\system32\DDRAW.dll
LoadedModule[256]=C:\WINDOWS\system32\d3d10_1core.dll
LoadedModule[257]=C:\WINDOWS\system32\DCIMAN32.dll
LoadedModule[258]=C:\Program Files\Windows Sidebar\sbdrop.dll
LoadedModule[259]=C:\WINDOWS\SYSTEM32\ATL.DLL
LoadedModule[260]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[261]=C:\WINDOWS\SYSTEM32\globinputhost.dll
LoadedModule[262]=C:\Windows\System32\deviceaccess.dll
LoadedModule[263]=C:\WINDOWS\system32\tquery.dll
LoadedModule[264]=C:\Program Files\Microsoft Office\Office14\ONFILTER.DLL
LoadedModule[265]=C:\WINDOWS\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\MSVCR90.dll
LoadedModule[266]=C:\WINDOWS\system32\imagehlp.dll
LoadedModule[267]=C:\WINDOWS\SYSTEM32\webservices.dll
LoadedModule[268]=C:\Program Files\Unlocker\UnlockerCOM.dll
LoadedModule[269]=C:\WINDOWS\system32\IObitSmartDefragExtension.dll
LoadedModule[270]=C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamext.dll
LoadedModule[271]=C:\Program Files (x86)\IObit\IObit Uninstaller\UninstallMenuRight64.dll
LoadedModule[272]=C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFShellExt.dll
LoadedModule[273]=C:\WINDOWS\system32\syncui.dll
LoadedModule[274]=C:\WINDOWS\system32\SYNCENG.dll
LoadedModule[275]=C:\Program Files (x86)\AVG\AVG2015\avgsea.dll
LoadedModule[276]=C:\WINDOWS\SYSTEM32\MSVCP110.dll
LoadedModule[277]=C:\WINDOWS\SYSTEM32\MSVCR110.dll
LoadedModule[278]=C:\Program Files (x86)\AVG\AVG2015\avgcmla.dll
LoadedModule[279]=C:\Program Files (x86)\AVG\AVG2015\avgntopenssla.dll
LoadedModule[280]=C:\Program Files (x86)\AVG\AVG2015\avgloga.dll
LoadedModule[281]=C:\Program Files (x86)\IObit\Advanced SystemCare 8\ASCExtMenu_64.dll
LoadedModule[282]=C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\FolderViewImpl.dll
LoadedModule[283]=C:\WINDOWS\SYSTEM32\MSVCR100.dll
LoadedModule[284]=C:\WINDOWS\SYSTEM32\MSVCP100.dll
LoadedModule[285]=C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\utils.dll
LoadedModule[286]=C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\CommApi.dll
LoadedModule[287]=C:\WINDOWS\SYSTEM32\credui.dll
LoadedModule[288]=C:\WINDOWS\SYSTEM32\RASAPI32.dll
LoadedModule[289]=C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\ipc.dll
LoadedModule[290]=C:\WINDOWS\SYSTEM32\rasman.dll
LoadedModule[291]=C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\TCPConnection.dll
LoadedModule[292]=C:\Windows\System32\taskschd.dll
LoadedModule[293]=C:\Windows\System32\Windows.Security.Authentication.OnlineId.dll
LoadedModule[294]=C:\WINDOWS\system32\wwanapi.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Windows Explorer
AppPath=C:\Windows\explorer.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=29353CE5C09013B323CA5F275B586E25

 

[Louise Porkolt]

goodmorning,
if explorer does strange, what I learned is that it's time to reinstall windows (or at least go back to a restore point from close to installation date !

cheers, Louise.