Laptop with broken display, need to update drivers.

Jacoinstantaneo

Commendable
Oct 22, 2016
5
0
1,510
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Hi, I'm not sure if this is the right place to ask this since I posted it a while back in another category without knowing (I'm new to all this).

I have an HP Pavilion DV6 with a broken display, currently running windows 10 and using it with an external display. Thing is, I want to update the display drivers but first I need to wipe clean the ones it currently has installed, so I don't know if the external display will still work after I do that? Or should I forget about updating the drivers.

Any wisdom is appreciated.
 

rgd1101

Polypheme
Moderator
MERGED QUESTION
Question from Jacoinstantaneo : "Broken Laptop display, about drivers."





 

Jacoinstantaneo

Commendable
Oct 22, 2016
5
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1,510
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When I go into device manager > Monitors, both the built-in display and the external one show the same driver, that is the Intel(R) HD Graphics so I'm assuming once I start uninstalling both will go away. What I'm wondering is if the laptop has some kind of generic driver to work with while I reinstall the new drivers or if the screen will go completely dark, as that would make the reinstalling impossible.
 

TMTOWTSAC

Estimable
Jun 27, 2015
97
0
4,610
23
ffg7 called it. Intel(R) HD Graphics is the driver for the integrated GPU built into your CPU, not the monitor display driver. If you look at your monitor properties, it probably lists the Intel graphics as "Location" and not "Driver." If you go into properties, you'll see a tab for the driver.
 

ffg7

Honorable
Moderator
Jacoinstantaneo, under "monitors" in device manager it will show 2 monitors, the laptop's & the external. the Intel(R) HD Graphics is shown under "display adapters" in device manager as it shows that on a customer's laptop I'm working on right now.
 

Jacoinstantaneo

Commendable
Oct 22, 2016
5
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1,510
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Looks like you are right, but I also noticed something else. I'm not very tech savvy but when I go into the driver tab on either of them it lists the same driver date and version. Maybe there is something that I'm missing?

If I then click on view driver details the only noticeable difference I can see is the name, where one says "Generic PnP Monitor" and the other one is "Korean Data Systems Visual Sensation VS-7/VSx-7". I'm assuming that second one is the external display I'm using, one of those really old big white box screens.

Both of them list "C:\Windows\System32\drivers\monitor.sys" when i check device manager > monitors > properties > driver > driver details.
 

ffg7

Honorable
Moderator
the Korean Data Systems is your external monitor. on the customer's laptop in "display" under " screen resolution" it shows "mobile pc display" & in device manager under "monitors" it shows "Generic PnP Monitor".
 

Jacoinstantaneo

Commendable
Oct 22, 2016
5
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1,510
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Yeah that sounds about right, I'm still not sure where that leaves me though. You think it's safe to uninstall the Intel drivers? Or would that make the 2nd working monitor go dark and thus make it impossible for me to install the fresh drivers?
 

Jacoinstantaneo

Commendable
Oct 22, 2016
5
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1,510
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You see the problem is that this laptop is already kind of old, and it looks like in order to fix some issues it is having with apps and games and other annoying things I'll have to do a cleanup of the current drivers it has and install older versions of the drivers from leshcatlabs to make it work properly again. So thats where I started wondering if the broken screen and the 2nd display were gonna become an issue during this process. Also that's the reason why simply updating from the intel website is not going to be enough (not according to several other websites and posts and blogs etc..) Anyway, I will try and see if wiping out the AMD drivers and installing the older version of leshcatlabs will be enough.

Thank you for your replies and your time everyone !
 

trenchcoatmafia

Estimable
Jan 15, 2015
1
0
4,510
0
MERGED QUESTION
Question from Jacoinstantaneo : "Laptop display broke, about drivers and external display."



hi there

mind to elaborate broken display? cracked screen? display driver corrupted?
 

rgd1101

Polypheme
Moderator
MERGED QUESTION
Question from Jacoinstantaneo : "Broken Laptop display, about drivers."





 
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