Hi there. Move this post if it's not in the right place.
I have a Dell Studio 17 and it absolutely won't recognize any usb devices. both in bios and in windows. I am trying to wipe it and have a fresh install of windows to give it to my mother but I can only install windows from USB becuase I don't have any DVD's I can burn the ISO to. That, and the fact that it won't recognize USB is not a good thing in general. Below are pics of the bios which is the latest version available for the system. as you can see in the bios under BOOT it shows USB as a device that can be booted from but when I enter the boot manager by pressing F12 when loading up the computer it doesn't show USB as a choice because it's not recognizing that one is plugged in. I have tried changing boot order and the like but nothing works and not even windows will recognize the device. I have tried 5 different USB drives all of different manufacturers and sizes and it won't recognize anything both as being a bootable USB device and as a blank drive. Yet all of these drives show up and work fine on 3 other systems so I know for a fact that it's this system that is having the issue not the drive. Is there a setting in bios I am overlooking? or do you think that the usb funtion on BOTH usb ports on the laptop are failed and will no longer work ever? or perhaps there's another solution? could it be a corrupt bios? should I reflash it? any advice is appreciated, thank you.
here is a link to the album with the 4 pics on my google.
https/goo.gl/photos/RqrMrAPfZR8W4U7N6
I have a Dell Studio 17 and it absolutely won't recognize any usb devices. both in bios and in windows. I am trying to wipe it and have a fresh install of windows to give it to my mother but I can only install windows from USB becuase I don't have any DVD's I can burn the ISO to. That, and the fact that it won't recognize USB is not a good thing in general. Below are pics of the bios which is the latest version available for the system. as you can see in the bios under BOOT it shows USB as a device that can be booted from but when I enter the boot manager by pressing F12 when loading up the computer it doesn't show USB as a choice because it's not recognizing that one is plugged in. I have tried changing boot order and the like but nothing works and not even windows will recognize the device. I have tried 5 different USB drives all of different manufacturers and sizes and it won't recognize anything both as being a bootable USB device and as a blank drive. Yet all of these drives show up and work fine on 3 other systems so I know for a fact that it's this system that is having the issue not the drive. Is there a setting in bios I am overlooking? or do you think that the usb funtion on BOTH usb ports on the laptop are failed and will no longer work ever? or perhaps there's another solution? could it be a corrupt bios? should I reflash it? any advice is appreciated, thank you.
here is a link to the album with the 4 pics on my google.
https/goo.gl/photos/RqrMrAPfZR8W4U7N6