Laptop won't turn on after sleep.

May 31, 2018
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Ever since some update earlier this year, I've had a problem where my laptop won't turn on after letting it go to sleep. Pressing the power button doesn't turn on the pc and only after holding down the power button twice for a few seconds boots up the pc with a fresh start, losing all previous work.
I've read on some other threads where people have had a similar problem where the display doesn't turn on but the pc seems to start whirring when they press the power button. In my case, the laptop is completely unresponsive to pressing the power button once.
The problem doesn't seem to be replicable if I manually put the laptop to sleep.

I have a Dell M3800 laptop.

Any help on this matter would be appreciated.
 

Colif

Distinguished
Moderator
Have you run the dell software updater to confirm you have the latest drivers? Normally sleep problems are caused by older drivers that aren't built for the new Win 10 power schemes
 
May 31, 2018
2
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I have tried doing that and it hasn't solved any problems.
 
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