laptop wont wake up on lid open after new install of 8.1 pro

[JON1987]

hello everyone,

laptop is an ASUS X550CA.

i installed 8.1 pro on my laptop as a new install. laptop originally came with 8. after a messy upgrade to 8.1 (multiple boot partitions etc..) i just went ahead and got a new os.

the problem is, the laptop wont wake up after i open the lid. the computer continues to run, and ive tried to shut down by navigating to shutdown with the black screen: Win button + X, Shutdown or Sign out, Shutdown, but no luck.

can someone guide me in the right direction? am i missing the power management driver/software? i have options for wake on lid open through windows power management but that did not fix the issue.

thank you

 

[hondochica]

I'd post your question on the "laptop Tech Support" forum (http://www.tomshardware.com/forum/forum-111.html) - you'll probably get more help

good luck


kelly

 

[johnbl]

I think the asus uses a program called instant on to provide access to these power management functions
look for a version at http://www.asus.com/Notebooks_Ultrabooks/X550CA/HelpDesk_Download/
I think it is under the windows 8.0 section under utilites

(not sure how good there program actually is, I think they replaced the normal windows controls with their custom version)