Question Lenovo keep messing me around and not repairing my faulty android phone

[.Matt]

I just want to make people aware that since November last year, I've been trying to get my much loved phone fixed under warranty because it won't turn on. I'm a software engineer with 17 years of experience behind me and I've never experienced such a farce. Between Lenovo and Digital River, they have messed me around and I've wasted almost 50 hours now trying to get my phone repaired, and have resorted to asking for a refund, which again is getting nowhere.

You can see the email trail here:
https://forums.lenovo.com/t5/Legion-Phone-Duel/Still-no-fix-or-refund/m-p/5129115

And my previous post for help here:
https://forums.lenovo.com/t5/Legion-Phone-Duel/Lenovo-Phone-Duel-repair-under-warranty/m-p/5123509

I've resorted to contacting the private equity firm that owns Digital River to try and get a refund, I even contacted the CEO of Digital River, and I'm at my wits end now on how I can go about either getting my phone repaired or refunded.

So this is a warning to all, as well as a cry for help!

 

[COLGeek]

Did you follow all of their instructions? Seems they were trying to assist. Also looks like your refund was approved.

 

[.Matt]

I followed the instructions, and yes as you pointed out the refund was approved, but then nothing ever happened, no way to return the phone was mentioned, so when I emailed them back, then the refund was approved a second time. I waited again for something to happen, nothing happened, and now they simply ignore my emails.

 

[.Matt]

I should add too, that I'm not the only person having these problems, the Lenovo forum is full of people with broken Lenovo mobiles, trying to get them fixed under warranty, to no avail. More so, the reviews on Trust Pilot speak for themselves:
https://uk.trustpilot.com/review/www.lenovo.co.uk

 

[COLGeek]

I have no doubt that this has been frustrating. I assume you provided all of the information they requested.

Just keep pestering them until you get your refund. Get a Samsung or Google Pixel. Lots of choices here.

Good luck.