Question Lenovo keep messing me around and not repairing my faulty android phone

Feb 15, 2022
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I just want to make people aware that since November last year, I've been trying to get my much loved phone fixed under warranty because it won't turn on. I'm a software engineer with 17 years of experience behind me and I've never experienced such a farce. Between Lenovo and Digital River, they have messed me around and I've wasted almost 50 hours now trying to get my phone repaired, and have resorted to asking for a refund, which again is getting nowhere.

You can see the email trail here:
https://forums.lenovo.com/t5/Legion-Phone-Duel/Still-no-fix-or-refund/m-p/5129115

And my previous post for help here:
https://forums.lenovo.com/t5/Legion-Phone-Duel/Lenovo-Phone-Duel-repair-under-warranty/m-p/5123509

I've resorted to contacting the private equity firm that owns Digital River to try and get a refund, I even contacted the CEO of Digital River, and I'm at my wits end now on how I can go about either getting my phone repaired or refunded.

So this is a warning to all, as well as a cry for help!
 
Feb 15, 2022
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I followed the instructions, and yes as you pointed out the refund was approved, but then nothing ever happened, no way to return the phone was mentioned, so when I emailed them back, then the refund was approved a second time. I waited again for something to happen, nothing happened, and now they simply ignore my emails.