Hello. First time on the forum. I need help.
I have had my Lenovo Y50 laptop for about 4 or 5 months now. Got it from Best Buy for a discount price (Lenovo had organized a discount for a lot of its products at the time, the Y50 was 40% off). Everything has been working alright. Well, before the Windows 10 update. That made the laptop a bit less reliable and sort of messed with the HDD a bit, but it ultimately functioned.
About two weeks ago, I began noticing serious issues. The HDD would randomly reboot itself while I was using the laptop, so you could hear it spinning down and spinning up multiple times a day. Even CrystalDiskInfo confirmed my concern, as the start/stop count would rise very quickly, especially during gaming. I figured the HDD was on its way out, and that I'd use it for as long as it would last, but a week later, something even worse happened.
So I buy Arma 3, since I'm finally able to run it at a stable framerate with good settings (it's the 960m 2GB variant), and decide to switch it on. All my games always gave me the lowest resolution for no reason, so I thought nothing of it when it booted in 800x600. However, then the screen went mad. Just a totally green tint to everything bright, and a red tone to everything dark. I panicked, tried to shut it down, but it was frozen. So I had no choice but to hold the power button for a few seconds to force it off. When it turned off, it emitted a loud pop. Thought that was the end of it, but it booted up fine. The Lenovo logo had a green tint too, and so did everything, so it isn't the operating system for sure.
I did a factory reset, just to see if it worked, and it didn't. Now the red lines aren't permanent, but they come and go periodically. It's the Lenovo Y50 touch, if that's important. Drivers are up to date. Laptop runs well. Screen is constantly messed up though, making it unusable.
I read that it could be a dead graphics chip. Seems like the most reasonable and likely cause. I would test it with an external monitor, but I don't have one.
The laptop has a 1 year manufacturer warranty, not sure if it's international. I'm not in the States, but got it from there (from Best Buy, as I've mentioned before). If it isn't international, I'll send it to the U.S. for repairs and have my relatives send it to me.
I plan on getting an MSI Apache Pro for monthly payments. To help me do so, I'll attempt to sell this laptop, preferably after they fix or replace it. Maybe they'll even refund me the $1,000. Would make the MSI situation that much easier, as it is about $80 per month.
I just wanted to ask if you might know what happened? I'd look at cable connection, but I don't want to void the warranty if there is one. I opened the laptop once to clean the air vents, nothing more though. It's a real shame. The Y50 is a great laptop that I'd recommend to anyone, and I don't get what happened, and why it happened this soon?
If you also might know what was going on with my HDD, I'd appreciate it very much.
Thanks!
I have had my Lenovo Y50 laptop for about 4 or 5 months now. Got it from Best Buy for a discount price (Lenovo had organized a discount for a lot of its products at the time, the Y50 was 40% off). Everything has been working alright. Well, before the Windows 10 update. That made the laptop a bit less reliable and sort of messed with the HDD a bit, but it ultimately functioned.
About two weeks ago, I began noticing serious issues. The HDD would randomly reboot itself while I was using the laptop, so you could hear it spinning down and spinning up multiple times a day. Even CrystalDiskInfo confirmed my concern, as the start/stop count would rise very quickly, especially during gaming. I figured the HDD was on its way out, and that I'd use it for as long as it would last, but a week later, something even worse happened.
So I buy Arma 3, since I'm finally able to run it at a stable framerate with good settings (it's the 960m 2GB variant), and decide to switch it on. All my games always gave me the lowest resolution for no reason, so I thought nothing of it when it booted in 800x600. However, then the screen went mad. Just a totally green tint to everything bright, and a red tone to everything dark. I panicked, tried to shut it down, but it was frozen. So I had no choice but to hold the power button for a few seconds to force it off. When it turned off, it emitted a loud pop. Thought that was the end of it, but it booted up fine. The Lenovo logo had a green tint too, and so did everything, so it isn't the operating system for sure.
I did a factory reset, just to see if it worked, and it didn't. Now the red lines aren't permanent, but they come and go periodically. It's the Lenovo Y50 touch, if that's important. Drivers are up to date. Laptop runs well. Screen is constantly messed up though, making it unusable.
I read that it could be a dead graphics chip. Seems like the most reasonable and likely cause. I would test it with an external monitor, but I don't have one.
The laptop has a 1 year manufacturer warranty, not sure if it's international. I'm not in the States, but got it from there (from Best Buy, as I've mentioned before). If it isn't international, I'll send it to the U.S. for repairs and have my relatives send it to me.
I plan on getting an MSI Apache Pro for monthly payments. To help me do so, I'll attempt to sell this laptop, preferably after they fix or replace it. Maybe they'll even refund me the $1,000. Would make the MSI situation that much easier, as it is about $80 per month.
I just wanted to ask if you might know what happened? I'd look at cable connection, but I don't want to void the warranty if there is one. I opened the laptop once to clean the air vents, nothing more though. It's a real shame. The Y50 is a great laptop that I'd recommend to anyone, and I don't get what happened, and why it happened this soon?
If you also might know what was going on with my HDD, I'd appreciate it very much.
Thanks!
/support.lenovo.com/au/en/downloads/ds103703
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