Locked samsung account galaxy s5

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ehlittl

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Jun 29, 2016
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The phone was reset and i bought it. But it says its been locked because of an abnormal factory reset. It keeps asking me for the previous samsung account username and password which makes no sense if its been reset, it was reset because they were selling the phone to me. Ive tried all day and night to get this phone to work in so many ways, can anyone please help me? The phone is a samsung galaxy s5 & when you turn the phone on the pages says setup wizard at the top, language, sims card, wifi, then the samsung account and i cant make it past there.
 

brandilafitte1983

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Oct 8, 2016
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I'm hoping you have found a solution to this issue since your post is about 4 months old. I am locked out of my S5 too, and it did the same thing yours did. I've even went online and accessed my Samsung Account and changed the password. Still doesn't work for me..
 
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