man freaks out in Verizon store

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Archived from groups: alt.cellular.verizon (More info?)

N9WOS wrote:
> Well....
> If someone ever catches you J walking, I will make sure you are
> punished to the fullest extent of the law.
>
> There is no justification for J walking, and it creates
> a hazard to the person and the drivers around the violator.

You wont get much punishment in Akron, OH. They hadnt had any accidents
from jaywalking in the last 20 years so they removed the law from their
codes!

-SP

 

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"alphageek" <nomailplease@uhdelfia.not> wrote in
news:apqdnaKVm-ht9DjdRVn-vg@adelphia.com:

> If the employees treated him the way the employees in the stores I've
> visited treat customers, I can understand his frustration and
> contempt. What a useless bunch of people these are. I think they are
> trained to not acknowledge customers. I've never wanted to throw
> anything, but I'm on drugs.
>

I find it helpful to get their attention if you bring a portable air horn,
the kind you'd put in a small boat powered by freon. Most people cannot
just carry on ignoring me if I give them a 20-second-blast that empties out
the Radio Shack and Spencer's Gifts next door.....(c;

Larry

If you see a little old lady painfully standing there, waiting for her
phone to get "fixed", don't forget to steal one of the sales associates
plush chairs for her to sit in..... Dare them to take it away from her.

 

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Steven J Sobol <sjsobol@JustThe.net> wrote in
news:466dnaYWfq2alTXd4p2dnA@lmi.net:

> N9WOS <n9wos@nobug.att.net> wrote:
>
>> The insurance will not need to pay anything if the
>> person that caused the damage pays for it.
>
> Right. This happens all the time. The insurance company pays the claim
> and then nails the person who is actually supposed to be financially
> responsible ...
>

You all failed to notice this irate customer was a 20-year-old, who is
probably "sue proof", having no property, money in any account a lawyer can
get his grubby hands on and living with two other drunks in a rented
apartment while he looks for work, having lost his job as dishwasher at
Applebee's when he didn't show up for work 3 days in a row.

There ARE benefits to having nothing-of-value, at times.....like these.

 

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John Golden <jagolden@hotmail.com> wrote:

> I don't care how bad the service is, the behavior was inappropriate to
> teh point of being criminal. If you Google the guy that went berserk in
> the store, he turns out to be a collegiate wrestler competing in the
> 180 lb. (or thereabouts) weight class.
>
> 1. I'd be pretty intimidated; and
> 2. I'd press charges. It might teach the guy to grow up and stop acting
> out.

You have to understand that Larry apparently endorses criminal behavior
if someone is upset enough at their cellular carrier. I don't think he has
the balls to do anything criminal himself, which I guess would make him a
hypocrite.

Come on, Larry, let's see you start throwing stuff around a Verizon store
next time they do something you don't like. Let's see how quickly you get
carted off to jail. Let us know about your experiences once you've posted
bond and are back at your computer.

(News flash: He's not going to do it.)

--
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PGP Key available from your friendly local key server (0xE3AE35ED)
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Christian <nomail@nomail.com> wrote:
> Last week I visited a VZW retail store, could not get waited on so I just
> dropped the hands free adopter in the middle of the floor and walked out
> followed by the words Sir Sir please come back. I just order the hands free
> adopter off the internet.

That's another thing altogether. I wouldn't consider that unacceptable
behavior if you were upset. But that's nowhere near what Larry was suggesting.

--
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PGP Key available from your friendly local key server (0xE3AE35ED)
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[Joseph]

Archived from groups: alt.cellular.verizon (More info?)

On Tue, 8 Jun 2004 20:24:28 -0400, "Christian" <nomail@nomail.com>
wrote:

>adopter

Adopter????

Adopt what children, dogs, cats?

- - - - - - - - - - - - - - - - - - - - - - - - - -
remove NONO from .NONOcom to reply

 

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Steven J Sobol wrote:
> Christian <nomail@nomail.com> wrote:
>> Last week I visited a VZW retail store, could not get waited on so I
>> just dropped the hands free adopter in the middle of the floor and
>> walked out followed by the words Sir Sir please come back. I just
>> order the hands free adopter off the internet.
>
> That's another thing altogether. I wouldn't consider that unacceptable
> behavior if you were upset. But that's nowhere near what Larry was
> suggesting.

Acceptable? Why?

We didn't hear details. And what difference would they make anyway?

Or did you mean that the behavior would not cause you to take any
action against the person? Say, for vandalizing, littering, or causing a
disturbance? How about if they went to the rack and emptied *all* the
items onto the floor? I don't believe "how much" or magnitude enters
into the determination of right or wrong, only the response to it.

Being upset (in this case) is no excuse for any behavior that
wouldn't be acceptable if not upset. My 4yr olds do this sort
of thing pretty often but they know it's not acceptable.

Walk out (after replacing item).
Complain to manager.
Complain to VZW.
Broadcast your bad experience.
Terminate business relationship with VZW.
Sue for ETF due to lack of service.
etc.

All "acceptable" behavior.

-Quick

 

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-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Steven J Sobol <sjsobol@justthe.net> wrote:
>
> Assault? No, not for just blowing an air horn. Disturbing the peace, quite
> possibly. Depends on how irritated I am at the time.
>

Oh yes, assault. An airhorn EASILY exceeds 120dB. Guaranteed to cause
some hearing damage if near you. I would certainly file the charge if
this were done in a store that I own.

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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Quick <dhorwitz@nospamcisco.com> wrote:

> Or did you mean that the behavior would not cause you to take any
> action against the person? Say, for vandalizing, littering, or causing a
> disturbance? How about if they went to the rack and emptied *all* the
> items onto the floor? I don't believe "how much" or magnitude enters
> into the determination of right or wrong, only the response to it.

I personally would put the merchandise on a table somewhere, not drop it
on the floor, but:

(a) Vandalizing? How? I don't think so.
(b) Littering you could make a cause for.
(c) Causing a disturbance? If you just *walk out*?

And if the person is already angry, I would just (as a store employee) walk
over and pick up the product and put it back. If you think pressing charges
for littering is the proper response in such a situation, my guess is that
you've never worked in retail.

> Walk out (after replacing item).

OK, well that was *almost* what was being discussed, now wasn't it?

The difference is that you are replacing the item first. I agree that that's
the best way to handle things, but my guess is that the OP's intent wasn't
to break anything or cause a scene, but rather to make a statement. Going
after him for *littering* is an extremely heavy-handed response.

Feel free to disagree with me...

--
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Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

 

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Steven J Sobol wrote:
> Quick <dhorwitz@nospamcisco.com> wrote:
>
>> Or did you mean that the behavior would not cause you to take any
>> action against the person? Say, for vandalizing, littering, or
>> causing a disturbance? How about if they went to the rack and
>> emptied *all* the items onto the floor? I don't believe "how much"
>> or magnitude enters into the determination of right or wrong, only
>> the response to it.
>
> (a) Vandalizing? How? I don't think so.

It's a matter of degree. Would emptying all the product in the
store onto the floor be vandalizing? Or does one have to destroy
something?

> (b) Littering you could make a cause for.
> (c) Causing a disturbance? If you just *walk out*?

It's not the walking out, it's dropping stuff on the floor.
Again a matter of degree.

> And if the person is already angry, I would just (as a store
> employee) walk over and pick up the product and put it back. If you
> think pressing charges for littering is the proper response in such a
> situation, my guess is that you've never worked in retail.
>
>> Walk out (after replacing item).
>
> OK, well that was *almost* what was being discussed, now wasn't it?
>
> The difference is that you are replacing the item first. I agree that
> that's the best way to handle things, but my guess is that the OP's
> intent wasn't to break anything or cause a scene, but rather to make
> a statement. Going after him for *littering* is an extremely
> heavy-handed response.
>
> Feel free to disagree with me...

I was not addressing the *severity* of the act or suggesting that
it warranted a response (I certainly don't think so).

I was nit picking your statement that it was "acceptable". Technically
I don't think it is "acceptable".

Do I think it warrants more response than a glance? No.
Would I draw an overall negative opinion of the person because of this? No.
Would I think it abnormal behavior and surprising? No.
Do I classify it as "acceptable" behavior? No.

-Quick

 

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Quick <dhorwitz@nospamcisco.com> wrote:

>> (a) Vandalizing? How? I don't think so.
>
> It's a matter of degree. Would emptying all the product in the
> store onto the floor be vandalizing? Or does one have to destroy
> something?

If we want a legal definition we'll probably have to ask a lawyer. To me
personally, vandalism implies some kind of damage. I'll concede that the
legal definition is likely to be different.

> I was not addressing the *severity* of the act or suggesting that
> it warranted a response (I certainly don't think so).
>
> I was nit picking your statement that it was "acceptable". Technically
> I don't think it is "acceptable".

I probably should have said "less unacceptable."

--
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Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

 

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Kev wrote:

> <...> Imagine having someone
> walk into your home and acting like that, what would you do? <...>

So, when I walk into a store, I'm walking into someone's home?

Isn't it illegal for them to actually dwell there?

\\P. Schultz

 

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Quick wrote:

> Being upset (in this case) is no excuse for any behavior that
> wouldn't be acceptable if not upset. <...>

"Being upset" was not the issue and not the cause of the
reaction. Being ignored was. It wasn't the customer's fault that
the staff was rude to him. You can call rudeness to their
attention without being "upset".

When I come up to supermarket checkouts that are understaffed,
with closed registers and employees sauntering about despite the
long lines, I leave my loaded cart behind, calling their
attention to it as I walk out the door. If the employees are too
lazy to man a register, I kick their asses by making them put all
my stuff back on the shelves. Ha ha.

 

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Last time I was in a Verizon store waiting at "Customer Service" I waited in
line for 2 hours... there were 4 people in front of me when I arrived. We
all three waited 35 minutes before anyone came over to customer service,
then it took 45 minutes for the guy to help the lady in front of me change
her account so that her 2000 minute plan went all to his husband's phone and
to write up a new account for her..... Ridiculous. The next lady had
attempted to put a face plate on an Samsung flip-phone she bought, the face
plate came from elsewhere... Some moron sales associate had told her that
the Verizon service department would put it on for her. Customer service
disagreed and it was settled in the back room between the sales associate
and the customer service rep...Took about 30 minutes.. One of the people in
front left, she was trying to ask a question about a feature of her phone
and the sales associates sent her to customer service for an answer.

One person behind me got fed up and left too. If all their stores are like
this, they should be a lot better.

-Jeremy






"The Grammer Genious" <schultzp@erols.com> wrote in message
news:40de3830$0$3015$61fed72c@news.rcn.com...
> Kev wrote:
>
> > <...> Imagine having someone
> > walk into your home and acting like that, what would you do? <...>
>
> So, when I walk into a store, I'm walking into someone's home?
>
> Isn't it illegal for them to actually dwell there?
>
> \\P. Schultz
>

 

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"Jeremy Deats'" <jeremy@nospam.com> wrote in message
news:NqtDc.8637$Pc.8270@fe1.texas.rr.com...
> Last time I was in a Verizon store waiting at "Customer Service" I waited
in
> line for 2 hours... there were 4 people in front of me when I arrived. We
> all three waited 35 minutes before anyone came over to customer service,
> then it took 45 minutes for the guy to help the lady in front of me change
> her account so that her 2000 minute plan went all to his husband's phone
and
> to write up a new account for her..... Ridiculous. The next lady had
> attempted to put a face plate on an Samsung flip-phone she bought, the
face
> plate came from elsewhere... Some moron sales associate had told her that
> the Verizon service department would put it on for her. Customer service
> disagreed and it was settled in the back room between the sales associate
> and the customer service rep...Took about 30 minutes.. One of the people
in
> front left, she was trying to ask a question about a feature of her phone
> and the sales associates sent her to customer service for an answer.
>
> One person behind me got fed up and left too. If all their stores are like
> this, they should be a lot better.
>
> -Jeremy
>
Sorry to hear about your trials and tribulations, but cheer up! It could be
a whole lot worse. While your phone renews every two years, you have to deal
with the DMV folks to renew your license every four years, and they are a
whole lot worse! Imagine twice as long twice as often.... <shudder>

 

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Peter Pan <Marcs1102GSSPAMMENOT@nospamhotmail.com> wrote:

> Sorry to hear about your trials and tribulations, but cheer up! It could be
> a whole lot worse. While your phone renews every two years, you have to deal
> with the DMV folks to renew your license every four years, and they are a
> whole lot worse! Imagine twice as long twice as often.... <shudder>

Depends on the state. In California I personally haven't had problems with
license or plates (and I just moved from out of state last year, so I had
to do everything!) but my sister-in-law waited three or four hours to take
her driving test... she just got her license... and she *had an appointment.*

In Ohio, the state oversees operation of the Bureau of Motor Vehicles
licensing facilities, but they're *owned* by private companies. Things tend to
go quickly there (relatively speaking because the owners of the facilities
want to get people in and out ASAP to maximize revenue. Ohio has some other
advantages too, like being able to print driver's licenses on the spot at the
license bureau...

--
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PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

 

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"Peter Pan" <Marcs1102GSSPAMMENOT@NOSPAMHotmail.com> wrote in message
news:2k78pfF18nqekU1@uni-berlin.de...
<snip>
> Sorry to hear about your trials and tribulations, but cheer up! It
could be
> a whole lot worse. While your phone renews every two years, you have
to deal
> with the DMV folks to renew your license every four years, and they
are a
> whole lot worse! Imagine twice as long twice as often.... <shudder>
>
>

Not in New York State. My wife and I renewed our licenses on line (8
Years $45), we renew our registration on line as well. No hassle no
fuss or muss. You do need to get an eye exam before you proceed to
enter the id of the doctor etc. but it was still less than 10 minutes.
You can use a master card, visa, Amex or bank debit/check card. You
get an instant receipt and if you want your picture to reflect your
true appearance they can age it for you or you can go to the motor
vehicle office and have another one made. (That may be a longer wait)

But years ago they could have placed hot dog stands inside the
building so at least you had dinner while waiting. Ha ha

Elector

 

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Next time that happens, hold your phone to your ear inside the store
and start yelling "Can you hear me now?" until they have had enough
and deal with you.

On Sun, 27 Jun 2004 06:03:25 GMT, "Jeremy Deats'" <jeremy@nospam.com>
wrote:

>Last time I was in a Verizon store waiting at "Customer Service" I waited in
>line for 2 hours... there were 4 people in front of me when I arrived. We
>all three waited 35 minutes before anyone came over to customer service,
>then it took 45 minutes for the guy to help the lady in front of me change
>her account so that her 2000 minute plan went all to his husband's phone and
>to write up a new account for her..... Ridiculous. The next lady had
>attempted to put a face plate on an Samsung flip-phone she bought, the face
>plate came from elsewhere... Some moron sales associate had told her that
>the Verizon service department would put it on for her. Customer service
>disagreed and it was settled in the back room between the sales associate
>and the customer service rep...Took about 30 minutes.. One of the people in
>front left, she was trying to ask a question about a feature of her phone
>and the sales associates sent her to customer service for an answer.
>
>One person behind me got fed up and left too. If all their stores are like
>this, they should be a lot better.
>
>-Jeremy
>
>
>
>
>
>
>"The Grammer Genious" <schultzp@erols.com> wrote in message
>news:40de3830$0$3015$61fed72c@news.rcn.com...
>> Kev wrote:
>>
>> > <...> Imagine having someone
>> > walk into your home and acting like that, what would you do? <...>
>>
>> So, when I walk into a store, I'm walking into someone's home?
>>
>> Isn't it illegal for them to actually dwell there?
>>
>> \\P. Schultz
>>
>

 

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"Elector" <elector@my-deja.com> wrote in
news:AdADc.255461$hY.184289@twister.nyroc.rr.com:

>
> But years ago they could have placed hot dog stands inside the
> building so at least you had dinner while waiting. Ha ha
>
> Elector
>
Not quite a hot dog stand, but before we called it Verizon, before we
called it GTE Wireless, we called it Cellular One of Charleston. In the
plush "customer lounge" you were invited to sit in while waiting for
service to work on your equipment, or put a phone in your car, there was
cable TV, free coffee and donuts, a Coke machine, two couches and two
recliner chairs around a coffee table full of magazines, none of which were
Cellular One advertisements.

GTE started the dismantling of our customer lounge when they pulled out
cable TV and installed rabbit ears. Verizon moved one store to the left,
eliminating all remnants of it, including places to sit, even a counter to
lean against at the service desk.

At least at DMV they give you plastic chairs to sit in. At Verizon YOU
STAND OR LEAVE.

 

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The Grammer Genious <schultzp@erols.com> wrote in
news:40de3a00$0$2991$61fed72c@news.rcn.com:

>
> When I come up to supermarket checkouts that are understaffed,
> with closed registers and employees sauntering about despite the
> long lines, I leave my loaded cart behind, calling their
> attention to it as I walk out the door. If the employees are too
> lazy to man a register, I kick their asses by making them put all
> my stuff back on the shelves. Ha ha.
>

I'm the guy loudly calling over the PA system at the supermarket,

"ALL CASHIERS TO THE FRONT, PLEASE! A-L-L CASHIERS NOW MAN YOUR
REGISTERS!"

I've received several standing ovations from the crowd backed up down the
aisles with loaded carts who pay their salaries. One manager escorted me
out of the store, once. I'd estimate 25 people simply walked away from
their carts to follow me out and leave the frozen food melting for him to
put away.

Leave the PA system microphones unattended. MAKE MY DAY!

Larry