Media player freezes as well as my keyboard exits out

[Rickrock7]

My media player freezes over and over.and my keyboard will exit while typing.ive tried restarting my phone and everything else I can do

 

[webworkings]

Try starting the phone in "Safe Mode" and see if the keyboard gives you trouble while in there. If not, then there is probably something on the device causing the problem. Bad app, virus, malware, etc.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.