Microsoft: Xbox 360 Fails a 'Thing of the Past'

[exfileme]

Microsoft's Aaron Greenberg really things the Xbox 360 hardware failures are a thing of the past.

Microsoft: Xbox 360 Fails a 'Thing of the Past' : Read more

 

[burnley14]

Although Microsoft has extended the warranty to three years, covering both the Red Ring of Death failure and the E74 error, is it worth sending back the machine for repairs? No, Microsoft should replace the defective product with a new, improved model, end of story.

Pushing your personal agenda again. Man, I thought you would have learned after all the wonderful feedback on your last story about the 360 . . .

 

[gorehound]

reading this makes me glad i never bought one of these game consoles.
i would never buy one with these rates of failure.

 

[reininop]

That's it, I see no amount of backlash against your personal vendetta is enough, I'm gone and I hope enough other people leave that Tom's realizes what a liability you are.

 

[ssalim]

Microsoft's Aaron Greenberg really things the Xbox 360 hardware failures are a thing of the past.

things -> thinks

 

[ssalim]

'No, Microsoft should replace the defective product with a new, improved model, end of story.'

Kevin, is this your blog or is it news article?

 

[Guest]

Start all of your articles with a large, bold "OP/ED" disclosure. You are not a journalist.

 

[homerhellboy223]

Kevin, I'll be honest with you. QUIT BEFORE IT'S TO LATE TO ESCAPE BEING THE TOM'S HARDWARE IMBECILE!

 

[Zoonie]

I don't see why people get so upset with this article. Although I can agree with most that a personal issue should not affect the objectivity of an article, I must however say that I believe he is absolutely correct in his 'request'.

This kind of product quality shouldn't be accepted by anyone. I can't understand how people think it's "ok" to have 5 or 6 consoles repaired. What happens when you run out of warranty and it keeps breaking down? Would you really be happy paying for another console? C'mon.

 

[ssalim]

I know a guy that repairs RRoD and he claims that if it breaks after he fixes it, he'll fix it again for free. I've had my x360 (bought refurb) for almost a year and it hasn't given me any problem what so ever.

 

[reininop]

[citation][nom]Zoonie[/nom]I don't see why people get so upset with this article. Although I can agree with most that a personal issue should not affect the objectivity of an article, I must however say that I believe he is absolutely correct in his 'request'.This kind of product quality shouldn't be accepted by anyone. I can't understand how people think it's "ok" to have 5 or 6 consoles repaired. What happens when you run out of warranty and it keeps breaking down? Would you really be happy paying for another console? C'mon.[/citation]

Refer to the article he wrote yesterday:
http://www.tomsguide.com/us/Xbox-360-Console-Slim-Microsoft,news-4527.html

He has no journalistic integrity and reports his opinions as news. Even if he is right in this instance, how do you know he will be the next time? Do you really want your news mixed with his take on it? Where does he draw the line? Maybe next time he just misquotes someone on purpose to suit his agenda. Writing like this lacks credibility, thus the uproar about it.

 

[Shadow703793]

Microsoft's Aaron Greenberg really things the Xbox 360 hardware failures are a thing of the past.

...ummm....WTF???.....that's just wrong.

Mr. Parrish get your self educated.

Oh and nice work with the 8500Mhz RAM announcement: http://www.tomshardware.com/news/Patriot-Capcom-Street-fighter-Bundle,8543.html

 

[Guest]

I would question the accuracy of that poll. And the article doesn't present any hard evidence to verify if this is accurate.

I own a 360 and haven't had a problem with it. And in the 3 years that it has been produced, that is a lot of time for Microsoft to make additional improvements to the production of the unit.

 

[gekko668]

It's a slow news day. Give the man a break.

 

[jsloan]

the Red Ring of Death failure and the E74 error are not the only problem.

i bought on of the first xbox 360's and sadly the dvd player failed shortly after the warrantee exprired because the little magnet on top of the drive the hold the platter fell out. I called microsoft and they refused to repair it unless i paid them over $100! I googled the problem and found all i had to do was take the unit apart, voiding my non existant warrantee, and just apply a little glue. taking the unit apart without proper tools was not fun at all, but once i got it open and glued the magnet back on with some crazy glue its run just great.

more than one of my friends have gone through 3-4 xbox 360's! one of them just switched to ps3 because their last repaired unit was starting to fail and they had had enough. basically if you have paid them $60/yr to extend the warrantee when it breaks you have to pay microsoft $150+s&h and wait 4-8 weeks and then they give you an old fixed up one and a 1 yr warrantee that doesn't last long, about a year or less, before it breaks and the cycle repeats.

 

[hennnry]

Even if the poll is incorrect, why on earth that xbox360's failure is 5 folds higher than other consoles?

Even if the failure rate is at 10%, it's still unbelievable. Imagine if this product is your car, your tv, your house, your speakers, your snowblower, your grill, your computer.

If this kind of failure happens to any products listed above, you'd probably expect a recall of some kind. But no... xbox360 is so elite that it can be above all the other products. Oh no, not above, I really mean below the average quality.

It's hard to believe why poeple would put up with a product with such poor quality.

 

[duckmanx88]

[citation][nom]HHHH1212[/nom]I own a 360 and haven't had a problem with it. And in the 3 years that it has been produced, that is a lot of time for Microsoft to make additional improvements to the production of the unit.[/citation]

the % is 54%, so I guess your part of that minority 46% which of course gives you a heavily biased opinion. jesus it's like fanboys on TH can't take one small bit of criticism. another reason why PC World is better. no retarded fanboys to defend a product thats manufactured horribly.

 

[jkflipflop98]

I'm on my 4th x360. About half the time I put a game in, it tells me "I'm sorry, but to play this disc, please insert it into an Xbox 360".

The only reason I put up with this crap? Xbox has all the games. The Wii's library consists of party-game wagglefests, and the few exclusives that the PS3 has just aren't worth the cost of entry.

 

[cybrcatter]

I am appalled by the lack of oversight by TH over its low level employees (Im assuming Kevin Parrish is an intern or new hire).
It is very unfortunate that great articles coming from such people as Achim Rous or Patrick Schmid on this website must be associated with Kevin's name. I wounder if either of those two ever read one of Kevin's blogs...errrm, news articles on here.

 

[justiceguy216]

Hhmm... I really hate to jump on the band-wagon here, but this and yesterdays article are pretty absurd in terms of bias. I'm not sure what you have against the 360 or microsoft...I take that back it's obvious that yours broke on you...either way though, I've been quite happy with mine, even after 2 failures. You really should keep your own opinion out of your articles, I'll take this one with a grain of salt...and yesterdays with a heaping spoonful.