Question Mint factory reset

When trying to reset, are you following these general instructions?

To factory reset a Mint M3CR device, power it off and then press and hold the Volume Down and Power buttons simultaneously. Release the power button when the device vibrates, but continue holding the volume button until the Android system recovery menu appears. Use the volume buttons to select "wipe data/factory reset" and the power button to confirm.

If so, where is it failing? Or, are you being asked for some information that you don't have (like Google account)?