MSI GP62 6QF Leopard Pro Gaming Laptop Audio Distortion After Windows 10 Anniversary Update

Kai_11

Commendable
Jan 5, 2017
2
0
1,510
0
Hello all, I seem to have an issue with loud and distorted sound on my laptop.

The laptop itself is less than a week old and the issue has only occurred since the Windows 10 Anniversary update, installed in the beginning of January.

Here is what I've tried so far:
- Uninstalling and Re-installed the Realtek audio driver via the device list. (both via the website manually and through the driver list)
- Using the default Windows audio driver.
- Checking all drivers for any updates whatsoever.

So the issue seems to not be limited to just applications, but any forms of media. The distortion comes in the form of raw, loud and unrefined noise. It is distinguishable, but very irritating to listen to.

Please see below DXDiag system information:
------------------
System Information
------------------
Time of this report: 1/5/2017, 10:36:32
Machine name: MSI
Machine Id: {8C363351-FDB5-4789-A230-E5D96AB6B38F}
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161208-2252)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: GP62 6QF
BIOS: E16J5IMS.114
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
Memory: 8192MB RAM
Available OS Memory: 8070MB RAM
Page File: 4424MB used, 5565MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 530
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_191B&SUBSYS_115A1462&REV_06
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4163 MB
Dedicated Memory: 128 MB
Shared Memory: 4035 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMN15D2
Native Mode: 1920 x 1080(p) (60.008Hz)
Output Type: Internal

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_1462115A&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8010 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 06/12/2016 00:00:00, 5539328 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8010 (English)
Driver Attributes: Final Retail
Date and Size: 12/8/2016 07:00:18, 5539328 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
 
Have you tried restoring the system to a time prior to the update?

Also, if not that, have you tried uninstalling your sound driver, rebooting the computer, and then (if it doesn't reinstall on its own) reinstalling the sound driver?
 

Kai_11

Commendable
Jan 5, 2017
2
0
1,510
0


MSI released a potential solution to this. Please click the link below:

https://service.msicomputer.com/msi_user/support/TechFAQdetail.aspx?formid=3486

Apparently, it could be to do with Nahimic, that was pre-installed on the computer.
 
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