MSI laptop Checking media presence , no media present

[dukesta]

MSI MS-16H4 checking for present media, no media present and then goes to a blank screen with a white cursor.I have tried some options online with no luck. i have tried to drain the capacitors by pressing the power button without the AC for a while. Removed the cmos, pressed the EC button and nothing has changed

Please help

 

[webworkings]

Try this....

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https/support.microsoft.com/en-us/kb/929833

 

[dukesta]

Try this....

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https/support.microsoft.com/en-us/kb/929833

thank u fror the reply

It does not boot at all. after checking for present media, no media present and then goes to a blank screen with a white dash/cursor and just stops there

 

[webworkings]

I would not be surprised if the hard drive is either loose (connection loose) or damaged.

To see you would need to...

1. Look and see if it is loose or disconnected.

2. Pull the drive and hook it up (externally with an adapter) to another computer and see if you can access the data.

3. Replace the drive, if option 1 didn't fix it.

 

[dukesta]

I would not be surprised if the hard drive is either loose (connection loose) or damaged.

To see you would need to...

1. Look and see if it is loose or disconnected.

2. Pull the drive and hook it up (externally with an adapter) to another computer and see if you can access the data.

3. Replace the drive, if option 1 didn't fix it.

I installed another hard drive that works perfectly from another laptop and no change at all. It still does the same thing.


The Video from the URL below shows exactly what it does, The whole page is in Korean but what i got is that the SSD had a problem, but since mine has no SSD it doesnt apply to me

The LINK

 

[webworkings]

Very odd. It is usually related to the drive.

If it is still under warranty, I would suggest contacting the manufacturer. If not then I am at a loss.

Anyone else have any suggestions?

 

[James_604]

Very odd. It is usually related to the drive.

If it is still under warranty, I would suggest contacting the manufacturer. If not then I am at a loss.

Anyone else have any suggestions?

If you've tested the drive and it's working fine it very well could be the motherboard. Have you tried replacing the HDD yet? I'm in the same boat but mine is the MSI GS60 Ghost Pro so I will have to get an SSD, replace it, boot from a usb, all that. Hoping an praying it's just the SSD and not the motherboard that was damaged. My son knocked mine over twice in the last two years and I've knocked it over a time or two as well..... So definitely something in the hardware is causing the "no media present" error.