My Acer laptop doesn't seem to be communicating with my external hard drive.

ggcarden

Prominent
Oct 22, 2017
3
0
510
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It keeps saying there is a problem; will restart. But it keeps repeating and says will reboot. I just connected it and now can't go any further. I can open my drive folder. Thank you.
 

Sedivy

Commendable
Dec 17, 2016
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1,660
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Try this. When you connect the drive, instead of double clicking on the drive icon to open it, right click and then select Properties-Tools-Check.
Also, go into windows event viewer around the time of the reboot, check the events that say critical and are around the timestamp of the reboot (within a few min) and post their id and description here.
 

Sedivy

Commendable
Dec 17, 2016
92
0
1,660
32
Try this. When you connect the drive, instead of double clicking on the drive icon to open it, right click and then select Properties-Tools-Check.
Also, go into windows event viewer around the time of the reboot, check the events that say critical and are around the timestamp of the reboot (within a few min) and post their id and description here.
 

ggcarden

Prominent
Oct 22, 2017
3
0
510
0


 

ggcarden

Prominent
Oct 22, 2017
3
0
510
0


Thank you, I'll try that.
 
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