my acer travelmate P256 - M won't start up

minyoongi

Estimable
Dec 26, 2015
3
0
4,510
0
last night my laptop was open on itunes playing music and then it stopped playing and the screen went black

i plugged the charger in and the red charging light came on but when i pressed the power up button the blue light came on for a few seconds before going and the screen was unresponsive and stayed black

i googled for a solution and it said to take the battery out for 10 minutes, unplug the charger and press the power button for 30 seconds which i did but there was still no response

the laptop is under a warranty but seeing as i dont know whats wrong with it i dont know if it would be covered

any help is majorly appreciated, i really can't afford to replace or even fix my laptop right now

 
Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- Do a hard reset first, remove the battery and AC adapter then press and hold the power button for 20 seconds then try to boot the laptop.
- Next is to test the AC adapter and see if it's supplying enough voltage or better yet try another AC adapter that has the same voltage.
- If there are lights on the laptop indicating that it's on connect and external monitor and see if you'll get any display from it and if you do press the Windows key + P at the same time and select Display Only then press Enter.
- If that will not solve the problem do reseat the RAM, remove them all for couple of seconds then put them back in making sure that they are seated properly into each slot.
- Lastly, try and connect an external monitor and see if you'll get a display from it or not because if you do that means it's the problem to the display.
- If all these will not work you may need to contact the manufacturer for a repair if it's still under the factory warranty.
 
Hi,

Please do try these troubleshooting steps that may help in solving the issue.
- Do a hard reset first, remove the battery and AC adapter then press and hold the power button for 20 seconds then try to boot the laptop.
- Next is to test the AC adapter and see if it's supplying enough voltage or better yet try another AC adapter that has the same voltage.
- If there are lights on the laptop indicating that it's on connect and external monitor and see if you'll get any display from it and if you do press the Windows key + P at the same time and select Display Only then press Enter.
- If that will not solve the problem do reseat the RAM, remove them all for couple of seconds then put them back in making sure that they are seated properly into each slot.
- Lastly, try and connect an external monitor and see if you'll get a display from it or not because if you do that means it's the problem to the display.
- If all these will not work you may need to contact the manufacturer for a repair if it's still under the factory warranty.
 
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