My Android keeps sending me the same text message

[controlvoice]

I have an Android phone. Several months ago, I ordered a product from a company, and when the product shipped, they sent me a text. I read it and then deleted it as usual, but then I received the same text message again, and again, and again. I contacted the company and asked them to stop sending me the old message, but they said they only sent it once, and never again. It's become apparent that my phone is sending me that same message over and over again, like a broken record, as if the message somehow got stuck in the MMS system. Every time I delete it, a while later I receive it again. Is this a virus, that is causing this? It's never happened with any other message, just this one. Can this be fixed somehow?

 

[webworkings]

Could be a virus, I would check it out. Could be malware. So check for that too.

Could be you just need to restart your phone. Could also be you need to check with your carrier/serve provider and see if it is something on their end. Or you may well even need to do a "Hard Reset" on the phone. Just back up your stuff off the phone before doing that.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.

 

[controlvoice]

Could be a virus, I would check it out. Could be malware. So check for that too.

Could be you just need to restart your phone. Could also be you need to check with your carrier/serve provider and see if it is something on their end. Or you may well even need to do a "Hard Reset" on the phone. Just back up your stuff off the phone before doing that.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.

I recently installed an anti-virus app on the phone, a "top rated" app named AVL. I did a scan of all the apps, and one of them, a built in app, was labeled as having a virus, the name of the app is com.android.os. AVL asked me if I wanted to uninstall the app, but I can't because it was built in to the phone. The only options are to force a stop, disable, delete the cache data or delete the actual app data. The notation AVL gives me about this app, in red letters, is Trojan/Android.Downloader.be[exp]. Could this be the virus that is causing the problem? And since I can't uninstall the app, is my only option to reset the phone?

 

[webworkings]

Well there are versions that are a virus/malware, but I can't say if the one on your device is or isn't for sure. It is possible the check is giving a false positive.

That said, with the problems you are having, it does sound like it is a bug. Were it me, I would probably back up all personal stuff (photos, videos, music, contacts, etc.,) to a computer, google account or cloud account and then "Hard Reset" the device. But that is me.