My asus laptop F551M won't turn on or charge. No lights either.

[PublicEnemyNumber1]

The laptop turned off when I accidentally plugged my headphones into a USB port. It instantly shut off. I tried sleeping on it and seeing if it worked by the morning but nothing haopened. And before you suggest taking out the battery, it's impossible to take out the battery in this model. Anything else I could try, besides getting it replaced? I have important files on here that I don't want to get deleted.

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help in solving the issue.
- Start by doing a hard reboot, unplug the AC adapter then press and hold the power button for 20 seconds then boot it back up and see if it would boot normally.
- Next to try is to reseat the RAM's, remove them all for couple of seconds then put them back in making sure everything is seated properly.
- If all these will not work the problem will be the motherboard itself it may have short circuited.

 

[PublicEnemyNumber1]

- The "hard reboot" thing you suggested didn't work. The laptop itself isn't turning on at all. It's just a blank screen with no lights.
- I have no clue how to remove the RAMs.

 

[Walter_12]

- The "hard reboot" thing you suggested didn't work. The laptop itself isn't turning on at all. It's just a blank screen with no lights.
- I have no clue how to remove the RAMs.

I have the same problem, I watched some videos, opened it up removed the battery, reinstalled and the did the hard reboot. Everything functioned as it should. Once the screen went to sleep, I was at square one.

 

[jarotech]

Hi, @ PublicEnemyNumber1, why you choose an answer as the solution when you still have the same problem.
@ Walter_12, you must make your own thread for everyone to respond.