Solved! My Asus Laptop Only Shows A Black Screen

Nov 16, 2018
2
0
10
0
My Asus ux490u laptop powers on but the display won't show anything but a black screen. I tried putting a flash against the screen but the is no image, meaning the backlight isn't broken. I plugged an external monitor and everything works fine but the main laptop display still shows only black. Does anybody have an answer to this? Also can't open up the computer because of the warranty...
 

AroStewart

Estimable
Apr 17, 2015
47
0
4,610
8
The backlight might not be but the display might just gave out. Since you have a Warranty, I would suggest shipping it to them and let them deal with the issue.
 

Phillip Corcoran

Splendid
Moderator
MERGED QUESTION
Question from orabr392 : "My Asus Laptop Only Shows A Black Screen"



 

AroStewart

Estimable
Apr 17, 2015
47
0
4,610
8
The backlight might not be but the display might just gave out. Since you have a Warranty, I would suggest shipping it to them and let them deal with the issue.
 
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