my battery works fine but my laptop cannot draw energy from battery to power itself

[ANobby11]

my battery works fine but my laptop cannot draw energy from battery to power itself My toshiba laptop won’t boot on battery. It only boots when the charger is plugged in. Initially, I thought it was a battery problem so I bought new battery but the problem remained. I tried my battery with a friends laptop and it turns out the battery was working perfectly. I tried my friends battery on my laptop but the problem persisted. So basically my battery works fine but my laptop cannot draw energy from battery to power itself

 

[shmoochie]

I'd start with a hard restart if you haven't already. Remove you power cable and battery, then hold the power button down for 30-40 seconds.

 

[jarotech]

Hi, in case what shmoochie says does not work, what is the model of Toshiba do you have?

 

[ANobby11]

My laptop brand is TOSHIBA SATELLITE L65-C5272

 

[jarotech]

If you voted against any answer, then you are alone with your problem, goodbye.