My brand new Hydro Wave won't charge or turn on. Please help!

[Sheena_2]

I just bought a Hydro Wave 2 days ago at Metro PCS. I charged it fully before using it and the phone worked great all that day and most of the night. As it should thought, right? I had to leave for awhile and forgot my charger. When I got home, my battery was at 2%. I rushed in to put it on charge, but I didn't make it before it powered down. I plugged the charger in and then the phone and nothing happened! No battery symbol, no lights, no anything. Wth? It was too late to take it back to Metro so I spent hours on the Web trying to figure out what to do. Nothing has worked. I intend on being at Metro when they open today, but would it if I could find a way to fix it myself. Please, somebody help!
Thanks in advance!

 

[alxmrn]

Hi,

You can perform jump start to your device. Try to charge it for exactly 30mins then unplug it for a minute then charge it back for 8hours. That should help you device battery to function correctly. Let me know if this step worked for you. Thanks!

 

[hang-the-9]

Did you try the power button to turn it on after you charged it for a bit or were you just waiting for it to turn on by itself?