Hi cklaubur, thank you for your reply. No, it was fine up until the computer slipped off my daughter's lap and hit the floor. I'm pretty certain its the screen also but am checking with those more experienced than me if it might be something else. Is that screen difficult or expensive to replace? Is that model Dell worth repairing? My 13 year old daughter uses it for Facebook, ooVoo, etc. and occasionally for homework.