My friend can't use her keyboard properly

[question3082]

My friends keyboard is typing z when she presses y and has all other letters have switched.
Does anyone know how to fix this problem? Also she can't search it up because all her letters have switched! It is a DELL
Thank You

 

[ffg7]

read these links
http://www.tomsguide.com/answers/id-2175972/laptop-keyboard-typing-wrong-characters.html
http://www.tomsguide.com/forum/72971-35-keyboard-types-wrong-characters