my galaxy grand 2 is charging when connected to laptop need to transfer files plz help

[tusharm777]

my galaxy grand 2 is charging when connected to laptop need to transfer files installed kies also after that also its just charging cant connect to laptop

 

[hang-the-9]

When you hook it up to the laptop, you should get a message about how you want to have the USB connection work, make sure you select data and not "charge only".