my laptop crashed after installing an anti virus software

[cjjunior65]

my laptop crashed after installing an anti virus software, how can i get it to start so i can fix whats wrong?

 

[Rit_86]

Which antivirus software have you installed?
Also, describe the crash, is it BSOD or not being able to boot or any particular error message?

 

[cjjunior65]

i was downloading Kaspersky and when it finished the screen went black.It will come on but screen goes black.

 

[Rit_86]

Uninstall Kaspersky.
After that restore your system to a date before you installed/downloaded Kaspersky.
See if that helps.
If you are having trouble while booting, try to boot in safe mode and then do the above steps.

 

[cjjunior65]

Uninstall Kaspersky.
After that restore your system to a date before you installed/downloaded Kaspersky.
See if that helps.
If you are having trouble while booting, try to boot in safe mode and then do the above steps.

 

[cjjunior65]

Yeah i was trying that but i cant get it in safe mode either. Let me get this straight. When i try to start the computer i need to hit the F8 botton and hold it right or what do i need to do?

 

[Rit_86]

You have to keep on TAPPING the F8 a few times and then you will be given an option to boot into windows in safe mode.
However, in some laptops F8 doesn't work. In that case, you can check in the laptop manual for which key to press or give me the model number of the laptop and which windows version you are using, I will see if I can help.