My laptop was not plugged in when it went to configure itself. When I turn it on it says the name of the computer and then goes to a blue screen which reads, "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." Then it shuts itself down and stars dpi g this over and over. I cannot get ANY disc help because they will not load, and I can't get D8 or F12 to work either. What is, my other option?