MY lenovo laptop starts and show blank screen after welcome only mouse work

Mar 7, 2018
MY laptop starts and show blank screen loading of window is very slow even in safe mode after long time it display task manager and desktop icon but it freezed ... i cant access my files ..plezss help more thing when i open it safe mode with cmd it was fine but opened explorer it freezes again i have resetted the ram , hard reboot
Feb 14, 2018
run a checkdisk. could be errors on the hard drive.

also when booted and stuck on black screen try ctrl+alt+dlt and open task manager. click on file. run new task. type explorer.exe and press enter. see if it helps.

sounds like a hdd to me though
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