MY lenovo laptop starts and show blank screen after welcome only mouse work

[ravi.ksk161]

MY laptop starts and show blank screen loading of window is very slow even in safe mode after long time it display task manager and desktop icon but it freezed ... i cant access my files ..plezss help me..one more thing when i open it safe mode with cmd it was fine but opened explorer it freezes again i have resetted the ram , hard reboot

 

[venom4013]

run a checkdisk. could be errors on the hard drive.

also when booted and stuck on black screen try ctrl+alt+dlt and open task manager. click on file. run new task. type explorer.exe and press enter. see if it helps.

sounds like a hdd to me though