My phone can't detect my office wifi network

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nikhilraj898

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May 31, 2017
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Hi,
My new phone Lenovo K6 Note with android 6.0 can't detect my office wifi network. With my old samsung S4, android 5.0 I can still use the same network. I tried resetting the phone and wifi modem, but still can't solve the issue. Is this issue because of new android version?
 
Try it on other WiFi connections. If it works on them, then it isn't the phone. And no the version of Android has nothing to do with it. You may well need some information from your work to access it. Say a password or other info.

If that isn't the case, try the following...

1. Try and restart the phone. Sometimes it is that simple.

2. Update the firmware and any apps that need updating on the phone.

3. If the problem persists, check your time and date on the phone to make sure it is correct.

4. Should none of the former work...
a. Clear out the WiFi data on the phone.
b. Reboot the modem/router.
c. Once the modem/router is fully 'up' again, reboot the phone and re-input the WiFi data.

5. Now, if you are still having the problem at this point, and you are sure it isn't the modem/router that is the problem. Then you may wish to try a "Hard Reset" of the device. However, I really suggest saving this as a last option (or last before parts repair/replacement).

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

7. Then press the "Power" button to hard reset the phone.


Should none of the above work, and the WiFi doesn't work anywhere, then I would return the phone as it has problems.
 
Try it on other WiFi connections. If it works on them, then it isn't the phone. And no the version of Android has nothing to do with it. You may well need some information from your work to access it. Say a password or other info.

If that isn't the case, try the following...

1. Try and restart the phone. Sometimes it is that simple.

2. Update the firmware and any apps that need updating on the phone.

3. If the problem persists, check your time and date on the phone to make sure it is correct.

4. Should none of the former work...
a. Clear out the WiFi data on the phone.
b. Reboot the modem/router.
c. Once the modem/router is fully 'up' again, reboot the phone and re-input the WiFi data.

5. Now, if you are still having the problem at this point, and you are sure it isn't the modem/router that is the problem. Then you may wish to try a "Hard Reset" of the device. However, I really suggest saving this as a last option (or last before parts repair/replacement).

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

7. Then press the "Power" button to hard reset the phone.


Should none of the above work, and the WiFi doesn't work anywhere, then I would return the phone as it has problems.
 

Sachin_yadav

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Jul 6, 2017
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same problem happen with me. when ever i try to connect with my office wifi than my phone hide that network. i have try so many thing like switch off - on. reset phone and also update with latest OS but still same problem
 
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