my phone some how stop working it cant get pass the t mobile screen i tried restarting it but it just cant pass it

assassin_69

Prominent
Jul 7, 2017
1
0
510
0
A few night ago when i was watching some youtube on my phone it die and i forgot to charge it. When i got up and started to charge it. It was charging but when i turn it on it couldn't get pass the white screen that said T Mobile i tried restarting it but it was the same thing. DONT KNOW WHAT TO DO NOW?? help anyone!
 
Try seeing if it will start up in "Safe Mode". If it does, you have an app on the device that is the cause and you need to uninstall whatever app it is. If it still won't start up in "Safe Mode", then I would try a "Hard Reset", however, please note, this will wipe your device of all data. So it is very much a last resort option.

NOTE: If the device is under warranty still, then I would contact the manufacturer about the issue rather than doing any work yourself.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.
 
Try seeing if it will start up in "Safe Mode". If it does, you have an app on the device that is the cause and you need to uninstall whatever app it is. If it still won't start up in "Safe Mode", then I would try a "Hard Reset", however, please note, this will wipe your device of all data. So it is very much a last resort option.

NOTE: If the device is under warranty still, then I would contact the manufacturer about the issue rather than doing any work yourself.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.
 

Edowds

Prominent
Jul 24, 2017
1
0
510
0
This happened to my phone the only thing that worked was to take my memory card out if I put it back in it jams up again so I've had to leave it out don't know how this happened as it was working fine and suddenly I couldn't switch it off and the screen stayed lit up with my providers logo...
 
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