Question My Toshiba will not play any DVD/CD's

Aug 11, 2020
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My Toshiba laptop will not play any DVD/CD's. I went to the Control Panel Device Manager and it says the player is working properly. When I put in a DVD and click on the D: it asks me to insert a disc. I also checked for any updates for the player but Windows 10 says the latest drives are already installed. Any ideas?
 
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