need help please

[mznat]

my asus laptop makes it to the starting windows logo then goes dark, only thing u can see is the cursor. please help me out.

 

[Tradesman1]

Have you tried booting into safe mode, sound like it may be malware/virus/driver problem...

 

[mznat]

Have you tried booting into safe mode, sound like it may be malware/virus/driver problem...

 

[mznat]

Yes but after it boots it goes to the dark screen with only the cursor visible

 

[Prostar Computer]

Sounds like your Windows installation is corrupt. You can follow this guide and hopefully get back in: http/www.tomshardware.com/news/win7-windows-7-mbr,10036.html

 

[Asus_Fred]

Yes but after it boots it goes to the dark screen with only the cursor visible

If you are not even able to boot into Windows safe mode to restore to an earlier point the only option left might be to go ahead and do a system recovery. The system recovery however will wipe out all the data on the unit. If you have critical files you can try connecting the drive to a different system and moving the files out. To start the system recovery simply press the F9 key during boot up and follow the onscreen instructions. If you need more details on that feel free to send me a direct email at cl-fred@asus.com

 

[Tradesman1]

Another thing you can try is to see if you can open task manager CTRL-ALT-DEL if that opens TASK Manager, try NEW TASK and enter EXPLORER, which may bring the desktop up...if it does then try running SFC /SCANNOW from the command prompt