Need help with duel video card laptop

scerab

Estimable
Aug 2, 2015
37
0
4,580
0
Hello,
I have a Smasung QX310 laptop with nVidia Optimus Technology. When I go to the device manger it shows; Intel(R) HD Graphics and nVidia GeForce 310M under Display adapters.
Now my issue is that I am trying to play Total War: Attila and I am having problems with the game. I just get a black screen after the Campaign loading screen.
When I first installed the game it ran ok but it informed me that I needed to update my drivers. So I used Driver Boost and updated my drivers and that is when this issue happened. I can hear the game sounds but the screen is all black.
I don't know if this issue has any thing to do with this laptop having two video cards. Or maybe the driver update did something.
I read on an other thread that I can try to set my nVidia card as my primary but I cant locate the nVidia Control Panel.
I tried to run the game in window mode and saw this error, display driver for windows 7 has stopped working and has recovered.

Any help would be greatly appreciated.

Below are the first few pages of my laptops DxDiag:
------------------
System Information
------------------
Time of this report: 8/2/2015, 19:05:37
Machine name: USER-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)
Language: English (Regional Setting: English)
System Manufacturer: SAMSUNG ELECTRONICS CO., LTD.
System Model: QX310/QX410/QX510/SF310/SF410/SF510
BIOS: AMIBIOS Version 05MX.M008.20110525.SCY
Processor: Intel(R) Core(TM) i5 CPU M 480 @ 2.67GHz (4 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 3882MB RAM
Page File: 2497MB used, 5265MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i5)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_C08B144D&REV_02
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3250
Native Mode: 1366 x 768(p) (60.003Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2993 (English)
Driver Version: 8.15.10.2993
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/19/2013 13:44:12, 8314368 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4306-11CF-CD67-86E0BFC2C435}
Vendor ID: 0x8086
Device ID: 0x0046
SubSys ID: 0xC08B144D
Revision ID: 0x0002
Driver Strong Name: oem35.inf:IntelGfx.NTamd64.6.0:iILKM0:8.15.10.2993:pci\ven_8086&dev_0046
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
 
Thread starter Similar threads Forum Replies Date
K Laptop Tech Support 1
G Laptop Tech Support 0
Lartwel Laptop Tech Support 1
E Laptop Tech Support 3
U Laptop Tech Support 2
T Laptop Tech Support 1
R Laptop Tech Support 1
M Laptop Tech Support 1
C Laptop Tech Support 3
D Laptop Tech Support 8
A Laptop Tech Support 2
A Laptop Tech Support 2
R Laptop Tech Support 4
S Laptop Tech Support 1
S Laptop Tech Support 1
G Laptop Tech Support 2
T Laptop Tech Support 12
M Laptop Tech Support 3
W Laptop Tech Support 1
P Laptop Tech Support 4

ASK THE COMMUNITY