Need to factory recover! PLEASE HELP ME!

debbie5c

Commendable
Oct 30, 2016
1
0
1,510
0
I need help doing a factory reset on my Toshiba Satellite C55t-B5230 Windows 8.1
As soon as I turn it on it will either says HDD/SDD password which I know so I put it in then it gives me this:
Intel UNDI, PXE-2.1 (build 083)
Copyright (C) 1997-2000 Intel Corporation

This Product is covered by on or more of the following patents:
US6,570,884,US6,115,776 AND US6,327,625

Realtek PCIe FE Family Controller Series v1.34 (10/07/13)
PXE-E61: Media test failure, check cable

PXE-MOF: Exiting PXE ROM.

Reboot and Select proper Boot device
or Insert Boot Media in selected Boot device and press a key_
 

Phillip Corcoran

Splendid
Moderator
Your laptop is trying to boot via the network LAN adapter - - this could be a sign that your hard drive has failed, in which case Factory Recovery wouldn't be a solution anyway.

To test for hard drive failure, test it with SeaTools for DOS on a bootable CD:
http://www.seagate.com/gb/en/support/downloads/seatools/seatools-dos-master/
 

Hamperking68

Estimable
Jan 3, 2015
384
0
5,910
100
Hi Debbie,

This issue can generally be cause by 1 of 3 things. These things are:


  • -Issues within windows boot files. (Unlikely in your case)
    -Issues within the BIOS settings.
    -The HDD has gone bad.
If the laptop is still under warranty I would recommend an RMA.

If you are able to enter the BIOS go onto the save and exit tab and choose the option "Load Optimized Defaults". However if this doesn't fix the issue you will need to acquire windows recovery media where you can run the troubleshooting tools which should generally fix issues within boot files.

If none of these options work I hope you have backups of your data.



 

Phillip Corcoran

Splendid
Moderator
Your laptop is trying to boot via the network LAN adapter - - this could be a sign that your hard drive has failed, in which case Factory Recovery wouldn't be a solution anyway.

To test for hard drive failure, test it with SeaTools for DOS on a bootable CD:
http://www.seagate.com/gb/en/support/downloads/seatools/seatools-dos-master/
 
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