Need to fix my laptop.

[eunice50]

My Lenovo laptop turns on and loads the sign in screen. After signing in, the screen goes black with the cursed on the screen. I wanted to set back to factory settings.

 

[Neur0nauT]

Best just to reformat and reinstall Windows 10 - Guide here

 

[rgd1101]

MERGED QUESTION
Question from eunice50 : "Laptop has black screen"

My Lenovo laptop turns on and loads the sign in screen and after signing in the screen goes with with the curser up but then I can't do anything. Need help to fix asap. Thank you