Netflix and Amazon Prime no longer work with my Samsung UN65HU8550 Smart TV

Status
Not open for further replies.

tonyrooney

Commendable
May 19, 2016
1
0
1,510
0
We've been enjoying the hell out of some Netflix and amazon prime shows for the last few months, but as of about two or three (?) weeks ago, they just STOPPED working.

[And, yes, our wi-fi is connected, and we are still able to access YouTube, etc]

Anybody know of a fix??
 

Ralston18

Splendid
Moderator
Were you paying for subscriptions?

Some complimentary or promotional service via your ISP? Now ended....

More background and detail is needed.

However, if you are paying for the services you should first contact Netflix and Amazon.

 

Ralston18

Splendid
Moderator
Were you paying for subscriptions?

Some complimentary or promotional service via your ISP? Now ended....

More background and detail is needed.

However, if you are paying for the services you should first contact Netflix and Amazon.

 

Foodiehero

Commendable
Jan 9, 2017
2
0
1,510
0


We have the same issue with Prime and Netflix and pretty much all the other apps. Contacted Samsung 5-6 times about it and followed all advice given to no avail. After a bit of digging we've discovered that it could possibly be an issue with Yahoo who write the apps for Samsung and Sony. There's some kind of dispute between them and the apps are no longer supported. I'm taking my TV back!
 
May 30, 2018
1
0
10
0


As stupid as this sounds, it was recommended by samsung support and it worked for us !
While the tv is on, unplug it from power for 30 seconds to 1 minute. Plug it back in and Netflix and Prime should be back !
Seem it builds a static loop after a period of time and causes a malfunction with smart hub.

Hope this helps someone else !
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
A Streaming Video & TVs 1
B Streaming Video & TVs 1
P Streaming Video & TVs 1
W Streaming Video & TVs 0
W Streaming Video & TVs 0
L Streaming Video & TVs 1
A Streaming Video & TVs 1
E Streaming Video & TVs 2
G Streaming Video & TVs 1
T Streaming Video & TVs 14
T Streaming Video & TVs 3
G Streaming Video & TVs 2
G Streaming Video & TVs 4
P Streaming Video & TVs 1
P Streaming Video & TVs 1
J Streaming Video & TVs 1
J Streaming Video & TVs 1
Marshall Honorof Streaming Video & TVs 25
G Streaming Video & TVs 0
exfileme Streaming Video & TVs 12

ASK THE COMMUNITY