New computers want work

roynolden

Prominent
Jan 13, 2018
2
0
510
I have a acer model E-5 -576G. I order this laptop thru Amazon last Friday and received it yesterday. I’ve updated this computer which took nothing less the 4 hours. Upon completion ,I logged into my Microsoft account and walked away for an hour. Now the screen is black and the fan is running. I’ve tried powering down to no avail. The power light is on but I can’t get the screen to light up or the backlit keyboard. What should I do from this point?