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Archived from groups: alt.video.ptv.tivo,rec.video.satellite.dbs,alt.dbs.directv (More info?)
In article <newscache$34apli$z4a1$1@sidehack.gweep.net>,
newsREMOVE@THISmegazone.org (MegaZone) wrote:
> Jack Zwick <jackzwick@yahoo.com> shaped the electrons to say:
> >If reps are instructed to tell the falsehood that software upgrades are
> >in the works, what conclusion should one come to?
>
> Having worked in support in the past... how do you know the reps
> aren't just blowing it out their ass or mis-understanding the info
> they've been given?
>
> I saw co-workers making up complete bullshit just to finish a call
> more than once.
>
> Yes, sometimes corporations tell employees to lie - it happened to me
> - but that's more the exception than the rule.
Welcome to your exception then.
Two big lies.
1. Software upgrade for MPEG4.
2. TiVo price increase cause DirecTv is paying them more now.
In article <newscache$34apli$z4a1$1@sidehack.gweep.net>,
newsREMOVE@THISmegazone.org (MegaZone) wrote:
> Jack Zwick <jackzwick@yahoo.com> shaped the electrons to say:
> >If reps are instructed to tell the falsehood that software upgrades are
> >in the works, what conclusion should one come to?
>
> Having worked in support in the past... how do you know the reps
> aren't just blowing it out their ass or mis-understanding the info
> they've been given?
>
> I saw co-workers making up complete bullshit just to finish a call
> more than once.
>
> Yes, sometimes corporations tell employees to lie - it happened to me
> - but that's more the exception than the rule.
Welcome to your exception then.
Two big lies.
1. Software upgrade for MPEG4.
2. TiVo price increase cause DirecTv is paying them more now.