New laptop has weird sounding/feeling "p" key

[Lpgiy]

Hey

I just bought a New HP Elitebook 840, a really nice laptop! There is only one problem the "p" key makes a weird sound if I press it, here a video to show the problem:

https://www.dropbox.com/s/7o9tee29uhdyjbx/Video%2023-08-14%2019%2017%2030.mov?dl=0

Does somebody here has any tips?

Thanks!

 

[morgilroka]

Since you just bought it, go exchange it for a new unit. I for one wouldn't be satisfied with problems right out of the box.

Only thing i would recommend is to remove the key (pry upwards). But you don't want to start screwing around with a new laptop that has warranty.

 

[Lpgiy]

Hey

Thanks for your quick reply! Yes tomorrow i will call he shop and will try to get a new one. But it isnt just me that thinks the key sounds weird?

Thanks!

 

[morgilroka]

Nah i agree there is definitely something going on there. At least you caught it early 😛

 

[Lpgiy]

Ah good! I hope they take me serious. Does anybisy has any tips to add pressure/convince the shop?

Thanks!

 

[morgilroka]

Most stores have good policies when it comes to electronics. Check your receipt for any information on their policies. It's going to be atleast a 30days exchange/refund policy. Since it's only an exchange they should have no problems at all. I would be totally surprised if they refuse it.