New Laptop lags and gets hot

SetsuTheYena

Estimable
Jan 10, 2016
5
0
4,510
0
Hi.

I bought a whole new laptop for Black Friday, as I wished for something better to run my game on (I usually play Final Fantasy XIV14). I did a lot of research and found one I thought was suitable enough, compared to my current laptop that got an i3 processor and no graphic card.

The new laptop got these stats:

HP Pavillion 15-P294NO
AMD Quad Core A10-7300 APU-processor with 1.8 GHz and 8 GB RAM
AMD Radeon R7 M265DX Dual Graphics with 2 GB dedicated
1 TB HDD and 8 GB SSD
HDMI, USB 3.0 and Bluetooth 4.0
Windows 10 ready

Though when I got the new laptop and got FFXIV installed, I experienced it lagged INCREDIBLY much. I adjusted the graphic settings to "Standard Laptop" though it made no change. It lags so much and I can hardly take two steps, before it lags. It makes it impossible for me to move around. The funny thing is that I got to a cut scene and then the graphics ran so smoothly, with no trouble at all. It's first when I have to move around, the problem happens. I can see the connection for my character seems to jump on and off all the time too. Nothing is wrong with my internet connection though and the game runs just fine on my current laptop.

The laptop also gets really loud when the game starts up too and the air from the outlet gets very hot.

I wonder how a whole new laptop, that supposely should be better than my current one, got the problem with such lag, while my current laptop is able to run my game much more decently? A friend says that maybe my laptop is just "too new" to work properly yet and I need to use it for a while first?

I appreciate any help. Thank you very much!
 

Benab3

Estimable
Jan 12, 2015
33
0
4,610
5
Hey,

It could be a few things that makes your laptop lag this bad. First, and probably most likely is that your Dedicated Graphics chip isn't being used. A huge amount of laptops have this issue and you can fix it by right clicking your desktop, and configuring switchable graphics. Make sure your games are set to High Performance mode ( Also had a few issues where it didn't like to switch at all on windows 7, upgraded to windows 10 and it lets you switch just fine )
Also, type in the windows search bar, power options and make sure it is set to high performance.

After doing all of this, download MSI Afterburner: http://gaming.msi.com/features/afterburner
play your game and see how hot your Cpu and Graphics Card get.
 

SetsuTheYena

Estimable
Jan 10, 2016
5
0
4,510
0


I'm afraid it looks like I don't even have the right click option for switching on my graphic chip. I can only do stuff like change the looks and color of my desktop, but nothing with graphic shows up.
 

Benab3

Estimable
Jan 12, 2015
33
0
4,610
5
Try right clicking your desktop and selecting the graphics properties right at the top, which will bring up an AMD menu. There, somewhere on the left dropdown menu there should be switchable graphics options.
 

SetsuTheYena

Estimable
Jan 10, 2016
5
0
4,510
0


As said, the option isn't there at all for me. There is no tab called "graphic" anything, when I right click on my desktop. I can only rearrange icons and go to adjust the colors and background for my desktop.

http://orig11.deviantart.net/dd41/f/2016/010/e/f/unavngivet_by_featherwolf_pluma-d9ng0m6.png

That's the options I got. (Sorry it's in danish) and there are nothing that says anything about graphics.
 

Benab3

Estimable
Jan 12, 2015
33
0
4,610
5


Go here: http://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-15-Notebook-PC-series/7486459/model/8687888
Download the AMD Graphics drivers and install them, then there should be some AMD graphics options on your computer

 

SetsuTheYena

Estimable
Jan 10, 2016
5
0
4,510
0


Alright, I did all you said and it still lags. These are the stats I got from the MSI Afterburner while playing

http://sta.sh/08xb5wqwhpw
 

Benab3

Estimable
Jan 12, 2015
33
0
4,610
5
Hey, sorry for all the screenshots, but I intended to write CPU Temperature instead of load, could you please upload a picture of that.
Also could you go into your devide manager, click the dropdown menu for display adapters and upload a screenshot.
 
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