New MSI Laptop, no luck with audio in

[Hrairoo53]

I recently purchased an MSI GS63VR GRF Stealth Pro. I had to do a fresh Windows 10 install because all the bloatware was staggering. But even before I did so, my laptop was not recognizing the audio input jack. It doesn't show up in the device manager, and I'm a little confused as to what driver I should hunt down (if any). Any suggestions for what I can do to fix this issue?

 

[webworkings]

While it isn't showing in the main area for sound in device manager, are you sure it isn't hiding in another area? That does happen.

Have you tried going into "Control Panel" and then "Sound", when you have either a microphone or a headset plugged in (depending on the port using), and see if they show in there under the "Playback" and/or "Recording" tabs?

 

[Hrairoo53]

While it isn't showing in the main area for sound in device manager, are you sure it isn't hiding in another area? That does happen.

Have you tried going into "Control Panel" and then "Sound", when you have either a microphone or a headset plugged in (depending on the port using), and see if they show in there under the "Playback" and/or "Recording" tabs?

I've poked around in the other sections of the device manager to no avail, but I wouldn't know exactly where to look either.

In Playback Devices, it doesn't show up at all. Only the onboard mic, my usb mic, and RealTek Stereo Mix. The audio out headphone jack works fine though.

I've also eliminated the microphone itself as the problem -- it functions fine when I plug it into a usb adapter.

 

[webworkings]

If it is a brand new device, then you should really contact the manufacturer if the port isn't working. They should be repairing/replacing it for you.

 

[Hrairoo53]

If it is a brand new device, then you should really contact the manufacturer if the port isn't working. They should be repairing/replacing it for you.

My concern is they'll first tell me to reinstall all the drivers I wiped with my clean Windows install, so I came here to make sure I haven't missed anything software related before I make that call.

 

[webworkings]

I don't think it would be software related. Drivers sure, but you say you have done that.

 

[rgd1101]

https/www.msi.com/Laptop/GS63VR-6RF-Stealth-Pro.html#hero-specification

Audio Jack
1x Mic-in
1x Headphone-out (HiFi / SPDIF)

 

[MusenMouse]

Did you try to install the Nahimic 2 audio driver from the MSI site? I think Microsoft's generic driver will take it's place if you didn't, but you may be missing some functionality because of it.

https/www.msi.com/Laptop/support/GS63VR-6RF-Stealth-Pro.html#down-driver&Win10 64