Same problems as everyone else and I more or less forced the tech I talked to into admitting that it was their fault.
I've noticed two additional problems I was wondering if anyone else was having. After doing the factory reset (through the service menu), I can't download the terms and conditions for the Smart Hub, so that won't work at all despite being connected to the internet. It tells me my connection is unstable.
The second problem, which really has me annoyed, is that the picture is now so bad that it's almost unwatchable. Everything seems to be purple. Blacks are black, and whites are white, but anything in between, especially grays, has this purple hue to it. I never played with the settings too much prior to resetting it, but this is awful and I'm having a hard time adjusting the settings to get something even remotely watchable.