No sound on laptop except for my usb headset.


Nov 25, 2013
So I have a gamecom 780 plantronics usb headset, which works great on my laptop (HP-G60 series). The problem is I have no sound out of my speaker nor the hdmi output going to my TV. I've already tried setting the speakers as the default and completely disabling the usb headset. But, that did not work at all, I tried updating drives, again no solution.

So does anyone have an idea what's going on. Thanks for the help!


May 11, 2012
Seems like your internal sound card has failed to me. Thats why the USB headset works, as it would have its own DAC somewhere in it, while the 3.5mm jacks and HDMI audio would rely on the internal sound card.
Thread starter Similar threads Forum Replies Date
S Laptop Tech Support 0
Akram Sidena Laptop Tech Support 2
ItsJoshua Laptop Tech Support 3
F Laptop Tech Support 3
Ap2235 Laptop Tech Support 4
J Laptop Tech Support 23
BJC_ Laptop Tech Support 1
X Laptop Tech Support 9
J Laptop Tech Support 0
Shrey30 Laptop Tech Support 0
C Laptop Tech Support 5
G Laptop Tech Support 2
abraracs Laptop Tech Support 5
Simo Erberg Laptop Tech Support 4
S Laptop Tech Support 2
Raj Negi Laptop Tech Support 0
R Laptop Tech Support 0
R Laptop Tech Support 8
A Laptop Tech Support 1
T Laptop Tech Support 2
Similar threads
Question Laptop Freezes and audio makes a horrible sound, followed by black screen on restart. Does anyone know what is happening?
Question No Audio Output after plugging Mic in Single Jack Laptop
Question Buzzing sound in my earphones when charging my laptop.
Question Headphones makes my computer stop picking up sound
Question Laptop show black screen and produce sound
Question Need help connecting Old USB Harmon/Kardon SoundSticks and new 2021 Dell XPS laptop
Question Laptop Sporadic Grinding Sound?
Question Acer predator triton 500 Laptop speakers issue(No Sound)-Only clicking noise while audio is playing.
Question USB Dac stops playing sound after switchin back and forth to laptop speakers
Question No beep sound when connecting charger! Acer nitro 5
Question IRULU laptop - Need the Audio/Sound Driver (aka: Irulu S14)
Question Laptop sound can you help me figure out?
Question My laptop turns off after a click sound - Water spilled
Solved! My old pair of headphones works fine on my laptop and a new pair sounds bad.
Solved! How to fix audio in Toshiba Satellite laptop (one day trying fixes)
Question External mic does not pick sound when connected to 3.5mm jack
Question My headset microphone picks up all sounds played through my headphones. No changes in windows sound settings help!
Question Microphone sounds not detected
Solved! I have a laptop with a combined sound & mic port: I wanted to test out the microphone, but it doesn't work?
HyperX Cloud Headset microphone not being recognized by Dell Inspiron 17R laptop