Are you using manual mode? If so try auto. It sounds as if your image is simply not being exposed correctly.
Exposure is governed by 3 variables on the camera (ISO, shutter speed and aperture) and of course the illumination on your subject. But if you set manual settings and set them too extreme, your image will look like you describe.
Aperture = the f-number. The larger the f-number the less light you let in, but the greater depth of field you have. The smaller the f-number the more light you let in and the thinner your DOF. A thin DOF is often desirable for subject isolation.
Shutter speed The smaller (or faster) your shutter speed the the less light you let in but the better you can freeze motion (eliminate camera shake and subject movement "motion blur"). The longer (or slower) your shutter speed the more light you let in but the more prone you are to blur from either camera shake or subject movement.
ISO The lower the ISO number the less you amplify the "light" (signal) but the better your image quality will be (less ISO noise and better dynamic range and color info). The higher the ISO number the more you amplify the "light" (signal) and the worse your image quality will be (more ISO noise and lower dynamic range and color info).