Solved! Phone only goes to Samsung Galaxy 6 screen then back to lte plus screen

[barkersonbob1639]

I've tried all soft and hard resets cleaned cache and phone still rotating between two screens

 

[webworkings]

Try starting it up in "Safe Mode" and see if it will load in there. If it will, then you have something on the device that is the cause and you will have to remove it.

If, however, it does this even when trying to start in "Safe Mode" then you are looking at hardware and it would need to be looked at by either the manufacturer, if under warranty, or a local tech.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.

 

[barkersonbob1639]

Try starting it up in "Safe Mode" and see if it will load in there. If it will, then you have something on the device that is the cause and you will have to remove it.

If, however, it does this even when trying to start in "Safe Mode" then you are looking at hardware and it would need to be looked at by either the manufacturer, if under warranty, or a local tech.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.

No offense and thank you for response but I've already tried that as well and couldn't even get that option to appear on my phone. I've been trying almost everything and anything I've read on line just to keep coming up short and phone still not working. Anything else anyone can think of I'd love to try

 

[webworkings]

If no options you can do on your own are resolving the issue, then you are going to need to have it looked at. If under warranty, contact the manufacturer. If not, then try a local tech.

 

[barkersonbob1639]

Thank you