phone stuck on galaxy screen

[misteryx09]

my phone stuck on the galaxy screen its a s7 edge i have do the factory reset but it didn't work help plz

 

[webworkings]

Try and see if you can start it up in "Safe Mode". If so, then you need to remove whatever is causing your issue. Bad app, virus, malware, etc.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.