please I need help

Sheila2373

Estimable
Oct 20, 2014
4
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4,510
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My computer has some sort of virus that is causing my safe mode start up to not work. It just keeps rebooting itself. I do not have a windows disk as I purchased my computer from Dell and it had come pre-installed. Please help
 

ewok93

Honorable
Mar 18, 2013
182
0
10,710
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Insert the Windows disc and reboot. When your computer is starting, hit delete when prompted to get into the BIOS. Find a setting to boot from your disc drive, set it, and restart. Doing this will wipe your computer, but it appears you don't have much choice.
 

JeckeL

Distinguished
Jul 19, 2009
224
1
18,910
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With most computers that have rescue & recovery utilities pre-installed and no physical discs you can access rescue & recovery by holding a certain function key during startup (much in the same way you'd boot to safe mode)... It probably depends on the model/type of your dell (if it has that feature at all), try F11, or maybe CTRL + F11...... what model is yours?
 

elhug

Estimable
Oct 20, 2014
2
0
4,510
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